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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 38459
Experience:  Over 15 years of consulting to the IT industry
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I HAVE JUST HAD TO BUY A NEW COMPUTER. IT IS FULL OF POP-UPS.

Customer Question

I HAVE JUST HAD TO BUY A NEW COMPUTER. IT IS FULL OF POP-UPS. i LOOKED UP ON THE NET AND GOT YOUR PROGRAMME SPECIFICALLY TO RID ME OF THIS SCOURGE - IT JUST ISN'T HAPPENING. i AM CONTINUALLY DOING SCANS WITHOUT SUCCESS, TOO. CAN YOU HELP ME PLEASE ([email protected])
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me exactly which program you used to try to get rid of the popups please.

And what type of popups are you receiving?

Thank you
Customer: replied 3 years ago.
From Reg Cure Pro
Expert:  Richard replied 3 years ago.
Thank you

I want you to use this program called Malwarebytes please.

This program is specifically for removing these popup infections.

You only need to use the free trial, as that is sufficient.

Click on my link below

http://www.malwarebytes.org/

And click on Free Download

Download and install the program, and run a full scan on your computer so that is can find any infections and remove these for you.

Once done, your computer is then free of infections

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Richard and 6 other Computer Specialists are ready to help you
Customer: replied 3 years ago.

Have done what you advised. Are "pop-ups" deemed as " Infections" ??

Expert:  Richard replied 3 years ago.
No, not infectious, they are not viruses.

Customer: replied 3 years ago.

So, getting this programme wont solve my "pop-up" infestation. This leads to another question. How do I get rid of them popping up ??

Expert:  Richard replied 3 years ago.
Yes it will, this is why I gave you the instructions.

the popups themselves are not, the cause for them are.

Can you go and do my instructions please?

Customer: replied 3 years ago.

I have done exactly what you advised. Got the programme done the scans still get many pop-ups.

Expert:  Richard replied 3 years ago.
ok, so what did you mean with

"So, getting this programme wont solve my "pop-up" infestation."

And initially I asked What Type of Popups these were, but never received an answer on this.

Can you tell me?
Customer: replied 3 years ago.

Cheap promotions, insurance, Bingo & other gambling Adds. They shake about and obstruct the buttons etc., OK

Expert:  Richard replied 3 years ago.
Which internet browser are you using?
Customer: replied 3 years ago.

Google chrome

Expert:  Richard replied 3 years ago.
Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Click the below link and click START MEETING on the web page

www.joinme.com

It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (exaple: 456-789-123) in your message to me here please

Thank you
Customer: replied 3 years ago.

274-996-171

Expert:  Richard replied 3 years ago.
It says incorrect numbers, or you closed the program

Restart the computer and do my instructions again and please ensure to note the numbers correctly.