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Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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Hi, microsoft have closed my hotmail.com account, have tried

Resolved Question:

Hi, microsoft have closed my hotmail.com account, have tried all the codes etc but they did not work. I would like to re-open it as it links to everything else including my iCloud and it is the only account I have ever owned and it has all my contacts and other info etc etc
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.

 

XXXXX XXXXXnell :

hello sir/madam

XXXXX XXXXXnell :

I would like to help you, please let me know when you are ready

JACUSTOMER-f73jx2um- :

ready now

XXXXX XXXXXnell :

hi, what is the email address you are having problems with? please replace @ with AT when typing your email here

JACUSTOMER-f73jx2um- :[email protected]
XXXXX XXXXXnell :

checking

XXXXX XXXXXnell :

do you have a mobile phone number that ends with ........................55 ?

JACUSTOMER-f73jx2um- :

yes, that is my mobile number, have answered those questions already

XXXXX XXXXXnell :

what is the last 4 digits?

JACUSTOMER-f73jx2um- :

XXXX

XXXXX XXXXXnell :

we can try again

XXXXX XXXXXnell :

the code came to your phone?

JACUSTOMER-f73jx2um- :

yes

JACUSTOMER-f73jx2um- :

3 times

XXXXX XXXXXnell :

what is it? I will create a temporary password XXXXX you, so you can login.

XXXXX XXXXXnell :

we need the last one

JACUSTOMER-f73jx2um- :

just arrived

XXXXX XXXXXnell :

ok, we will use it

XXXXX XXXXXnell :

you can delete the others

JACUSTOMER-f73jx2um- :

XXXXXXX

XXXXX XXXXXnell :

did you receive another ?

JACUSTOMER-f73jx2um- :

yes XXXXXXX

XXXXX XXXXXnell :

done.

XXXXX XXXXXnell :

your password XXXXX XXXXX

XXXXX XXXXXnell :

you can login now

JACUSTOMER-f73jx2um- :

Not sure I know how to log in and then get back to you here?

XXXXX XXXXXnell :

I will be here waiting

JACUSTOMER-f73jx2um- :

Will go to other computer and try. Back in a minute

XXXXX XXXXXnell :

waiting

JACUSTOMER-f73jx2um- :

Did not get in, it says "the password XXXXX XXXXX etc"

XXXXX XXXXXnell :

can you try again

XXXXX XXXXXnell :

it is XXXXXXXXXX

JACUSTOMER-f73jx2um- :

tried twice, shall I go again?

XXXXX XXXXXnell :

yes, please check caps lock is off. it should be lowercase a

JACUSTOMER-f73jx2um- :

What is that number?

XXXXX XXXXXnell :

just a random number

JACUSTOMER-f73jx2um- :

Tried 3 times and still gives the same answer

XXXXX XXXXXnell :

are you using internet explorer? (your browser)

JACUSTOMER-f73jx2um- :

Sorry don't understand?

XXXXX XXXXXnell :

how are you trying to access your Hotmail?

JACUSTOMER-f73jx2um- :

on line computer through safari and then putting www.hotmail.com

XXXXX XXXXXnell :

let's go step by step

XXXXX XXXXXnell :

can you open your safari and go to hotmail

XXXXX XXXXXnell :

when you are in the login form, please let me know

JACUSTOMER-f73jx2um- :

Lost you. will have to go to other computer as I don't know how to go back and forth through this laptop

XXXXX XXXXXnell :

were you able to login?

JACUSTOMER-f73jx2um- :

no. closed down everything. Opened safari, put www.hotmail.com in, put [email protected] and then my password XXXXX the same message came up

XXXXX XXXXXnell :

did you try XXXXXXXXXX as your password?

JACUSTOMER-f73jx2um- :

no Will try. Sorry did not understand. Wow you are a star. Got in.

XXXXX XXXXXnell :

happy to hear that

JACUSTOMER-f73jx2um- :

Thank you so much. I presume I should change that password?

XXXXX XXXXXnell :

yes, you can change the password XXXXX the one you desire

XXXXX XXXXXnell :

you are welcome.

JACUSTOMER-f73jx2um- :

Made my day.

XXXXX XXXXXnell :

I will be happy if you rate my service using one of the smiley icons.
I will be happy to help you if you may have problems in the future.
Have a nice day,
Best regards.

JACUSTOMER-f73jx2um- :

Will be rating you excellent. Best Wishes, Marie

XXXXX XXXXXnell :

Best Wishes.

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