I would like to help you, please let me know when you are ready
hi, what is the email address you are having problems with? please replace @ with AT when typing your email here
do you have a mobile phone number that ends with ........................55 ?
yes, that is my mobile number, have answered those questions already
what is the last 4 digits?
we can try again
the code came to your phone?
what is it? I will create a temporary password XXXXX you, so you can login.
we need the last one
ok, we will use it
you can delete the others
did you receive another ?
your password XXXXX XXXXX
you can login now
Not sure I know how to log in and then get back to you here?
I will be here waiting
Will go to other computer and try. Back in a minute
Did not get in, it says "the password XXXXX XXXXX etc"
can you try again
it is XXXXXXXXXX
tried twice, shall I go again?
yes, please check caps lock is off. it should be lowercase a
What is that number?
just a random number
Tried 3 times and still gives the same answer
are you using internet explorer? (your browser)
Sorry don't understand?
how are you trying to access your Hotmail?
on line computer through safari and then putting www.hotmail.com
let's go step by step
can you open your safari and go to hotmail
when you are in the login form, please let me know
Lost you. will have to go to other computer as I don't know how to go back and forth through this laptop
were you able to login?
no. closed down everything. Opened safari, put www.hotmail.com in, put [email protected]
did you try XXXXXXXXXX as your password?
no Will try. Sorry did not understand. Wow you are a star. Got in.
happy to hear that
Thank you so much. I presume I should change that password?
yes, you can change the password XXXXX the one you desire
you are welcome.
Made my day.
I will be happy if you rate my service using one of the smiley icons.I will be happy to help you if you may have problems in the future.Have a nice day,Best regards.
Will be rating you excellent. Best Wishes, Marie