I would like to help you, please let me know when you are ready
Ok I am ready
hi, are you using the computer in question? so we can go step by step
I am using my computer with 2007. I have the document on a memory stick. I have transferred the stick contents back into a file on my computer. Last time we opened the document we were using a computer with 2010
it seems there is a problem with compatibility,
can you open the excel file with excel you are having problems with. and SAVE AS in xls extension
Have done this before and was ok. Ok will try and save as as you suggest
xls is a standard format and you will also be able to open the file in previous versions of excel, even with excel 2000 and 2003
I go to the file concerned but cannot find a save as option with right click or toolbar. I am using windows explorer to get to the file. It is a folder within a folder. Would this be the problem
you need to open the excel file first. when you double click the file, it does not open in excel?
I have tried to open and the dialogue box opens immediately and I cannot access save as
are you in excel now?
can you press the office button.
you should see SAVE AS
do you see "save as" ?
With exel open I can press office button but the save as option is misted out
do you have SAVE ?
no - only new and open and business contact manager are available
should I delete the imported files from the computer leaving them just on the memory stick
we can try it, but first,
let's try this,
normally, are you able to SAVE excel files?
can you open a new (blank) excel document.
are you able to save it?
Yes. I have another file and I can open this and save and save as is available
can you go to the excel document you are having problems with. please press CTRL+A
it will select the document
and then press CTRL+C
when done, please let me know
done. It has highlighted the whole list of docs
yes, and then you have copied it to the memory
nothing seemed to happen with Control C
now, can you open a new excel document
when you are in the new document please let me know
we will "paste" the document from memory
No will not paste. Shall I try again. Control A selected the entire list of files
Is that right
in the new document, you need to press CTRL+V
can you try it
it will retrieve the copied document from memory and paste it
Have tried it - the computer just pings
it will paste it
can you try again
you need to press CTRL+A in the excel file you have problems with. and press CTRL+C
and in new document press CTRL+V
Ok so I understand exactly what you want me to do. There is a list of docs in the folder, one of which is the file concerned. If I select this and press control A then all of the docs appear highlighted
let's try this
can you right click on the file concerned. and select COPY. when done, please let me know
now ,right click somewhere in the folder, and select paste
it will create a copy of it
it will add -copy text in file name
do you see it?
yes we now have a copy
now can you try to open it in office 2010
no because the office 2010 is in a different location
can you move the file to the other computer that has office 2010
what is the problem exactly? are you getting any error messages? if yes, what is the error message?
It is as follows:
Excel cannot open the file Cash Book 2013 - copy.xlsx because the file format or file ext is not valid. Verify that the file has not been corrupted and that the file ext matches the format of the file."
in your other computer that has office 2010
can you click your start button, and go to SEARCH
and type this:
and press enter. it will open a folder. when yoa are in that folder, please let me know
As I explained the computer that has office 2010 is in a location 20 mins away. The person is not there (has gone on holiday)
I either need to resolve this in 2007 or see if I can get the doc from elsewhere
ok, can you go to start button on the computer you are using now
and go to search, and type %appdata% and press enter
it opened a folder?
are you in the folder now?
no it gives you the list of programs you might want
can you press enter
that took me to a folder called Roaming
(type %appdata% and press enter)
now, can you find Microsoft (folder)
I am really sorry - can we continue this later. I am expecting a guest for lunch in 15 mins and need to stop
we can continue
when you come back please let me know
I will be here
when you come, you can send me a message here
ok thanks so far
I will be here , if I am not here, you can still send me message, I will receive it
you are welcome
Ok I am back. I have found the Microsoft folder
do you see the Excel folder under Microsoft folder?
I have 3/4 of an hour will that be enough to finish this exercise?
I have found the Excel folder in Microsoft.
But the only folder in there is XLSStart and it is empty