I would like to help you, please let me know when you are ready
hi, what is the problem exactly? can you give me details?
I have an M464. I am using an existing U.K. keyboard and the pound key does not work. I have tried copying and pasting a pound from previous Excel accounts but it doe not work. How can get a pound sign on my keyboard?
I am checking
which symbol are you seeing on your "3" key ?
do you see $ on "4" key ?
and on key "2" what do you see ?
can you press SHIFT + 2
@ This is Shift plus 2
please press ALT GR + 4 what happens? (ALT GR should be next to the space key)
normally on keyboards there are two alt keys
can you check this picture
left and right
were you able to see it on your keyboard?
Hurray. First time I have discovered ALT Now where is GR?
left of the space key there is ALT. right of the space key there is ALT GR
were you able to see it?
Wow. So there is. I will now try ALT GR Oh. Nothing happens but I just get a beep sound
ok, now can you press ALT GR + 3
Regret only another beep sound
can you try this
SHIFT + ALTGR + 4
Only another beep sound
can you press ALT
ALT + 123
(press alt and then type 123)
Just three succeeding beep sounds
do you have the numeric keypad ? (right section of your keyboard)
can you press numbers from the numeric key
as you see in the picture above
can you press ALT + 1223
(you can press here in this textbox)
Thansk for coming back to me. Reget only beep sounds from ALT 1223
are you pressing the numbers from the numbers above the keyboard, or from the numeric pad found at the right of your keyboard?
Now I will try the numeric box Still only beeps
can you try from the numeric
it should be ALT, not ALT GR
ALT + numeric 1223 Only beeps
is your numlock is activated? can you type 123 from the numeric pad. are you able to type?
(press some keys from the numeric section. are you able to type numbers?)
No I cannot type figures from ny numeric box
can you type numbers?
when you press the keys normally, what happens?
Nothing happens at all.
do you see a key called num lock?
(near the numeric keys, at top)
can you press it one time
after pressing it, can you try to type numbers
are you able to type numbers?
1 Now I have found a figure woring Shall I try ALT + 1223?
ALT + 1223
No sorry I am only getting beeps when I try ALT + 1223
are you pressing alt or altgr?
can you press shift+ altgr+ 4
(you need to press 4 from the top)
Only a beep
can you press ALT + 1
(1 from numeric pad)
Only a beep
what happens when you press SHIFT + 4 ?
are you using windows xp?
(what is your operating system)
Yes Windows xp Are we going to get anywhere with this consultation becuase the M464 was not ready for the U.K. market and has no pound sign. I Can you carefulyl consider hich ACER keyvoard I should buy for my U.K. needs
let's try to fix it from the control panel. if we still have problems, we can check it
can you go to control panel
when you are in control panel, please let me know
Yes but when I put up the Control panel I cannot see you next message. Can you tell me now what I should do on the control panel before I bring it up
ok, please go to control panel and then find:
regional and language options
it looks like that
you will need to select British
Click the Languages tab, then click Details under Text Services and Input Languages.
Click Add and select English UK.
Yes when I clifk on what you have highlighted There is only languages and nothign that would remotely adjust a U.K. keboard
and press ok
when you press languages, is there details?
Yes I have clicked on Englsu U.K. and shall we now try the leyuboard again?
before trying it, we need to remove US
from the same section, can you remove US keyboard
we only keep UK keyboard
there must be a remove button
(just highlight the US keyboard, and press remove)
The advanced reply was that these files do not exist on my disk.
can you go to Languages
and press details
we can go step by step
do you see the UK keyboard in the list?
Yes I went one stage further than you asked and went to languages which came up under advanced and I put in Englssh (United Kingfdom) and thatn I received a message from Windows that these file/s were no available on my disk and this also proved that |I bought a keyboard from you it would now work anyway !!
now can you press SHIFT +4
are you seeing $ or pound?
you can buy a UK layout keyboard
you can buy this keyboard which is compatible with your ACER
The screen anme is now working. I omes XXXXX XXXXXneel says and noot AAmazon Can you describe the kwyboard and I will then get on to Amazon
you can buy a UK keyboard from your local computer shop, order online from AMAZON
The screen name you give is NOT working. Can you describe the keybaord for me to go to Amazon
Microsoft ANB-00006 600 Keyboard
Well, thanks for tyring to help. But are you quite sure that this keyboard is deigned for the U.K/ Market?
yes, it is from amazon.co.uk (UK) and keyboards you buy from amazon.co.uk will have UK layout
O.K. Come to Britain one day and you see what we do. We appreciate the innovations of acer,but they have teething troubles.
when you buy this keyboard, there will be no problems becuase it has UK layout. your new keyboard will look like this
you will need to press SHIFT +3 to type the pound sign as you see in the picture
I still worry that when I wento to languages and put in English (United Kingdom) they said my disk did not have the necessary files. As it was deisghed for the American market. So I just cannot respond to your suggestion that the Amozon keyabord will work. It won't. Can you confirm that \It justh has no chance of working
don't worry, it will work.
O.K. I will sleep soundly in my bed !! Good wishes.
you will see what you press on the keyboard. UK layout has the pound sign on SHIFT + 3