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Ask Jerry Hannell Your Own Question

Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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Nothing to add to my question except I only see two options

Resolved Question:

Nothing to add to my question except I only see two options the first to get your advise on how to copy and paste a pound sign from Excel which I cannot do at present and second, will i need to purchase a keyboard from you designed for the U.K.. market which will work with an M464 and provide a pound sign. Thanks
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.

XXXXX XXXXXnell :

hello sir/madam

XXXXX XXXXXnell :

I would like to help you, please let me know when you are ready

Customer:

Ready now

XXXXX XXXXXnell :

hi, what is the problem exactly? can you give me details?

Customer:

I have an M464. I am using an existing U.K. keyboard and the pound key does not work. I have tried copying and pasting a pound from previous Excel accounts but it doe not work. How can get a pound sign on my keyboard?

XXXXX XXXXXnell :

I am checking

XXXXX XXXXXnell :

which symbol are you seeing on your "3" key ?

Customer:

#

XXXXX XXXXXnell :

do you see $ on "4" key ?

Customer:

$

XXXXX XXXXXnell :

and on key "2" what do you see ?

Customer:

@

XXXXX XXXXXnell :

can you press SHIFT + 2

XXXXX XXXXXnell :

what happens?

Customer:

@ This is Shift plus 2

XXXXX XXXXXnell :

please press ALT GR + 4 what happens? (ALT GR should be next to the space key)

Customer:

Beneath the shift key there is Ctrl I will try this Nothing happens at all. Now I do not reognise GR you have siad aftr ALT. I pressed Ctrl and 4 without the shift and lo and behold it has given me a bold face !! Now what do I press for ALT >

XXXXX XXXXXnell :

normally on keyboards there are two alt keys

XXXXX XXXXXnell :

can you check this picture

XXXXX XXXXXnell :

Full Size Image

XXXXX XXXXXnell :

left and right

XXXXX XXXXXnell :

were you able to see it on your keyboard?

Customer:

Hurray. First time I have discovered ALT Now where is GR?

XXXXX XXXXXnell :

left of the space key there is ALT. right of the space key there is ALT GR

XXXXX XXXXXnell :

were you able to see it?

Customer:

Wow. So there is. I will now try ALT GR Oh. Nothing happens but I just get a beep sound

XXXXX XXXXXnell :

ok, now can you press ALT GR + 3

XXXXX XXXXXnell :

what happens?

Customer:

Regret only another beep sound

XXXXX XXXXXnell :

can you try this

XXXXX XXXXXnell :

SHIFT + ALTGR + 4

Customer:

Only another beep sound

XXXXX XXXXXnell :

can you press ALT

XXXXX XXXXXnell :

ALT + 123

XXXXX XXXXXnell :

what happens?

XXXXX XXXXXnell :

(press alt and then type 123)

Customer:

Just three succeeding beep sounds

XXXXX XXXXXnell :

do you have the numeric keypad ? (right section of your keyboard)

XXXXX XXXXXnell :

Customer:

Yes

XXXXX XXXXXnell :

can you press numbers from the numeric key

XXXXX XXXXXnell :

as you see in the picture above

Customer:

,

XXXXX XXXXXnell :

can you press ALT + 1223

XXXXX XXXXXnell :

(you can press here in this textbox)

Customer:

Thansk for coming back to me. Reget only beep sounds from ALT 1223

XXXXX XXXXXnell :

are you pressing the numbers from the numbers above the keyboard, or from the numeric pad found at the right of your keyboard?

Customer:

Now I will try the numeric box Still only beeps

XXXXX XXXXXnell :

can you try from the numeric

XXXXX XXXXXnell :

alt+ 1223

XXXXX XXXXXnell :

it should be ALT, not ALT GR

Customer:

ALT + numeric 1223 Only beeps

XXXXX XXXXXnell :

is your numlock is activated? can you type 123 from the numeric pad. are you able to type?

XXXXX XXXXXnell :

(press some keys from the numeric section. are you able to type numbers?)

Customer:

No I cannot type figures from ny numeric box

XXXXX XXXXXnell :

can you type numbers?

XXXXX XXXXXnell :

when you press the keys normally, what happens?

Customer:

Nothing happens at all.

XXXXX XXXXXnell :

do you see a key called num lock?

XXXXX XXXXXnell :

(near the numeric keys, at top)

XXXXX XXXXXnell :

num lock

XXXXX XXXXXnell :

or numlock

Customer:

Yes

XXXXX XXXXXnell :

can you press it one time

XXXXX XXXXXnell :

after pressing it, can you try to type numbers

XXXXX XXXXXnell :

are you able to type numbers?

Customer:

1 Now I have found a figure woring Shall I try ALT + 1223?

XXXXX XXXXXnell :

yes

XXXXX XXXXXnell :

ALT + 1223

Customer:

No sorry I am only getting beeps when I try ALT + 1223

XXXXX XXXXXnell :

are you pressing alt or altgr?

Customer:

ALT definetly

XXXXX XXXXXnell :

can you press shift+ altgr+ 4

XXXXX XXXXXnell :

(you need to press 4 from the top)

XXXXX XXXXXnell :

(not numeric)

Customer:

Only a beep

XXXXX XXXXXnell :

can you press ALT + 1

XXXXX XXXXXnell :

(1 from numeric pad)

Customer:

Only a beep

XXXXX XXXXXnell :

what happens when you press SHIFT + 4 ?

Customer:

$

XXXXX XXXXXnell :

are you using windows xp?

XXXXX XXXXXnell :

(what is your operating system)

Customer:

Yes Windows xp Are we going to get anywhere with this consultation becuase the M464 was not ready for the U.K. market and has no pound sign. I Can you carefulyl consider hich ACER keyvoard I should buy for my U.K. needs

XXXXX XXXXXnell :

let's try to fix it from the control panel. if we still have problems, we can check it

XXXXX XXXXXnell :

can you go to control panel

XXXXX XXXXXnell :

when you are in control panel, please let me know

Customer:

Yes but when I put up the Control panel I cannot see you next message. Can you tell me now what I should do on the control panel before I bring it up

XXXXX XXXXXnell :

ok, please go to control panel and then find:

XXXXX XXXXXnell :

regional and language options

XXXXX XXXXXnell :

it looks like that

XXXXX XXXXXnell :

Full Size Image

XXXXX XXXXXnell :

and then

XXXXX XXXXXnell :

you will need to select British

XXXXX XXXXXnell :

Click the Languages tab, then click Details under Text Services and Input Languages.


Click Add and select English UK.

Customer:

Yes when I clifk on what you have highlighted There is only languages and nothign that would remotely adjust a U.K. keboard

XXXXX XXXXXnell :

and press ok

XXXXX XXXXXnell :

when you press languages, is there details?

XXXXX XXXXXnell :

"Details"

Customer:

Yes I have clicked on Englsu U.K. and shall we now try the leyuboard again?

XXXXX XXXXXnell :

before trying it, we need to remove US

XXXXX XXXXXnell :

from the same section, can you remove US keyboard

XXXXX XXXXXnell :

we only keep UK keyboard

XXXXX XXXXXnell :

there must be a remove button

XXXXX XXXXXnell :

(just highlight the US keyboard, and press remove)

Customer:

The advanced reply was that these files do not exist on my disk.

XXXXX XXXXXnell :

can you go to Languages

XXXXX XXXXXnell :

and press details

XXXXX XXXXXnell :

we can go step by step

XXXXX XXXXXnell :

do you see the UK keyboard in the list?

Customer:

Yes I went one stage further than you asked and went to languages which came up under advanced and I put in Englssh (United Kingfdom) and thatn I received a message from Windows that these file/s were no available on my disk and this also proved that |I bought a keyboard from you it would now work anyway !!

XXXXX XXXXXnell :

now can you press SHIFT +4

XXXXX XXXXXnell :

are you seeing $ or pound?

Customer:

$

XXXXX XXXXXnell :

you can buy a UK layout keyboard

XXXXX XXXXXnell :

you can buy this keyboard which is compatible with your ACER

Customer:

The screen anme is now working. I omes XXXXX XXXXXneel says and noot AAmazon Can you describe the kwyboard and I will then get on to Amazon

XXXXX XXXXXnell :

you can buy a UK keyboard from your local computer shop, order online from AMAZON

Customer:

The screen name you give is NOT working. Can you describe the keybaord for me to go to Amazon

XXXXX XXXXXnell :

Microsoft ANB-00006 600 Keyboard

Customer:

Well, thanks for tyring to help. But are you quite sure that this keyboard is deigned for the U.K/ Market?

XXXXX XXXXXnell :

yes, it is from amazon.co.uk (UK) and keyboards you buy from amazon.co.uk will have UK layout

Customer:

O.K. Come to Britain one day and you see what we do. We appreciate the innovations of acer,but they have teething troubles.

XXXXX XXXXXnell :

when you buy this keyboard, there will be no problems becuase it has UK layout. your new keyboard will look like this

XXXXX XXXXXnell :

Full Size Image

XXXXX XXXXXnell :

you will need to press SHIFT +3 to type the pound sign as you see in the picture

Customer:

I still worry that when I wento to languages and put in English (United Kingdom) they said my disk did not have the necessary files. As it was deisghed for the American market. So I just cannot respond to your suggestion that the Amozon keyabord will work. It won't. Can you confirm that \It justh has no chance of working

XXXXX XXXXXnell :

don't worry, it will work.

Customer:

O.K. I will sleep soundly in my bed !! Good wishes.

XXXXX XXXXXnell :

you will see what you press on the keyboard. UK layout has the pound sign on SHIFT + 3

XXXXX XXXXXnell :

best wishes

Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience: Experience in Windows environment. ASP, Visual Basic, Ajax
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