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cvd4311
cvd4311, Computer Analyst
Category: Computer
Satisfied Customers: 998
Experience:  I have a BA in CIT with over 14 years experience.
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Hi Sorry I forgot to give my email address. It is [email protected]

Customer Question

Hi

Sorry I forgot to give my email address. It is [email protected] I sent the question about my Samsung tablet 2 10.1 and signed off as Steve.
Submitted: 3 years ago.
Category: Computer
Expert:  cvd4311 replied 3 years ago.

cvd4311 :

Good morning. I do not see another question opened for you. Please let me know what do you need help with in details. Is your tablet not charging or turning on? Please do not leave feedback until we are completely finished with this quesiton.

Customer:

Hi

Customer:

Hi

Customer:

my samsung tablet 2 10.1 screen froze and the screen then went blank. I have been unable to get anything on the screen since. I had charged the battery fully just before this happened. Can you advise please.

cvd4311 :

Okay can you give me the steps that you have already done? for instance have you held the power button down for 10 seconds and restarted it? Have you tried a different charger?

cvd4311 :

Have you tried this:


Do a soft reset:
From the home screen, press and hold the Power key.
Release the Power key when the screen turns off.
Your Samsung Galaxy Tab 2 10.1 will restart.
Test your device to see if the issue is resolved.

Customer:

I HELD THE POWER BUTTON DOWN FOR 10 SECONDS AND IT HAS RESTARTED, THANK YOU

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