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Ask Jerry Hannell Your Own Question
Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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Customer Question

hi
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.

XXXXX XXXXXnell :

hello sir / madam

XXXXX XXXXXnell :

I would like to help you/ please let me know when you are ready

Customer:

hi, ready

XXXXX XXXXXnell :

hi, would you like to delete everything from your harddsik?

Customer:

yes, i'm selling my notebook, so i need to delete everything. But if i delete everything from my hard disk, would that delete all the information about the administrator account i got ?

XXXXX XXXXXnell :

yes, it will delete everything.

Customer:

ok

Customer:

what should i do ?

XXXXX XXXXXnell :

ok, to be able to do that, we need to use the recovery feature

XXXXX XXXXXnell :

computers have a special partition on harddisk called recovery partition

XXXXX XXXXXnell :

by activating this special part on the harddisk, we can restore any computer to its "factory" condition

XXXXX XXXXXnell :

when you do that, everything on harddisk will be DELETED , a fresh copy of windows operating system will be installedf

XXXXX XXXXXnell :

I am checking how to activate it in Samsung notebook series 3

XXXXX XXXXXnell :

is Samsung notebook series 3 the computer you will be selling?

Customer:

Yes (NP370R5E)

Customer:

thanks

XXXXX XXXXXnell :

To perform a Complete Restore, follow these steps:



  1. Tap the F4 Key at the Samsung logo when you first power on the computer.

XXXXX XXXXXnell :

  1. Click Agree to accept the Licensing Agreement.

XXXXX XXXXXnell :

Once Samsung Recovery Solution 4 loads, click Restore. The Restore dialog appears.

XXXXX XXXXXnell :

it looks like this

XXXXX XXXXXnell :

Full Size Image

XXXXX XXXXXnell :

Click Complete Restore.

XXXXX XXXXXnell :

you will see this :

XXXXX XXXXXnell :

Full Size Image

XXXXX XXXXXnell :

say YES

XXXXX XXXXXnell :

a progress bar appears showing the current transfer speed, the amount of data copied, elapsed time, and estimated total time to completion.

XXXXX XXXXXnell :

Full Size Image

XXXXX XXXXXnell :

when all done,

XXXXX XXXXXnell :

you will see this

XXXXX XXXXXnell :

Full Size Image

XXXXX XXXXXnell :

press ok and your computer will start.

XXXXX XXXXXnell :

done

XXXXX XXXXXnell :

this process will take 30-40 minutes

XXXXX XXXXXnell :

everything will be DELETED from your harddisk

XXXXX XXXXXnell :

this action is not recoverable (your every file and folder will be deleted)

Customer:

ok, that seems so easy now...

Customer:

thanks a lot

XXXXX XXXXXnell :

yes, I gave all the screen shots for you to see how it looks like. it is an easy process, you just need to follow on-screen instructions carefully step by step

XXXXX XXXXXnell :

after doing this process, you can sell your computer

XXXXX XXXXXnell :

I will be happy if you rate my service using one of the smiley icons.
I will be happy to help you if you may have problems in the future.
Have a nice day,
Best regards.

Customer:

thanks

XXXXX XXXXXnell :

you are welcome

Jerry Hannell and 4 other Computer Specialists are ready to help you

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