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Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8472
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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Hi, I have purchased the easy LP to MP3, and am unable to install

Customer Question

Hi, I have purchased the easy LP to MP3, and am unable to install it, because it my CD Key is invalid. I have tried typing many variations without success. The key is S8-HVO21-POLPL-275B1.
Thanks
Submitted: 2 years ago.
Category: Computer
Expert:  Jerry Hannell replied 2 years ago.

XXXXX XXXXXnell :

hello sir/madam, I would like to help you, please let me know when you are ready

JACUSTOMER-qqf4kgwp- : I am ready
XXXXX XXXXXnell :

hi, can you enter this

XXXXX XXXXXnell :

S8-HV021-POLPL-275B1

XXXXX XXXXXnell :

what happens?

JACUSTOMER-qqf4kgwp- : The product key you entered is not valid,please re type your Product Key
XXXXX XXXXXnell :

how did you receive the key?

XXXXX XXXXXnell :

did they send you the key via email?

JACUSTOMER-qqf4kgwp- : It is printed on the back of the CD
XXXXX XXXXXnell :

S8-HV021-POLPL-27581

XXXXX XXXXXnell :

can you try this

JACUSTOMER-qqf4kgwp- : Says the same
XXXXX XXXXXnell :

did you try SB-HV021-POLPL-27581

JACUSTOMER-qqf4kgwp- : yes
XXXXX XXXXXnell :

can you please try this now:

XXXXX XXXXXnell :

S8-HVO21-POLPL-275B1

XXXXX XXXXXnell :

it should work

JACUSTOMER-qqf4kgwp- : No it does not
XXXXX XXXXXnell :

are you entering the key manually? (typing it)

JACUSTOMER-qqf4kgwp- : Yes
XXXXX XXXXXnell :

can you use the copy-paste method

JACUSTOMER-qqf4kgwp- : Sorry not sure how
XXXXX XXXXXnell :

can you type again, it is:

XXXXX XXXXXnell :

letter S
number 8
letter H
letter V
letter O
number 2
number 1
letter P
letter O
letter L
letter P
letter L
number 2
number 7
number 5
letter B
number 1

XXXXX XXXXXnell :

I did it because sometimes we mix letter O and number 0

JACUSTOMER-qqf4kgwp- : Yes, I have done that
XXXXX XXXXXnell :

in my side I am seeing that the key is correct

JACUSTOMER-qqf4kgwp- : Still coming up with the same not valid
XXXXX XXXXXnell :

can you go to serial key textbox, and right click

XXXXX XXXXXnell :

do you have COPY or PASTE options ?

XXXXX XXXXXnell :

I am checking the key again

XXXXX XXXXXnell :

ok, can you please try again

XXXXX XXXXXnell :

S8-HVO21-POLPL-275B1

XXXXX XXXXXnell :

S8-HVO21-POLPL-275B1

XXXXX XXXXXnell :

did it work?

XXXXX XXXXXnell :

hello_

Expert:  Jerry Hannell replied 2 years ago.
hello, did the key work?
I just opened it for registration from corel.
Customer: replied 2 years ago.
Still not working. Could it be something to do with my computer
Expert:  Jerry Hannell replied 2 years ago.
do you have another computer so we can check it
Customer: replied 2 years ago.
No,only an ipad
Expert:  Jerry Hannell replied 2 years ago.
It seems it is connecting to internet to check the key.
can you disconnect from internet, and try to enter the key again.
Customer: replied 2 years ago.
Still no luck
Expert:  Jerry Hannell replied 2 years ago.
can you call this number:
1-877-582-6735

and ask them a new key. (replacement)
Customer: replied 2 years ago.
Apparently, I am not registered to use that phone service
Expert:  Jerry Hannell replied 2 years ago.
what does it ask you?
is it asking a user account or user ID etc? or membership id ?
Customer: replied 2 years ago.
To contact my service provider
Expert:  Jerry Hannell replied 2 years ago.
since Roxio is located in US, it is a US number.
are you unable to call US?
1-877-582-6735
Customer: replied 2 years ago.
It appears we cannot. Would it be easier to email them?
Expert:  Jerry Hannell replied 2 years ago.
yes, I will do that,
if you want you can sign off now,
I will send you a message when I receive a message from roxio
Customer: replied 2 years ago.
Thank you very much for your help.
Expert:  Jerry Hannell replied 2 years ago.
you are welcome. I will inform you about the situation of the problem.
have a nice day, best regards.

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