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I would like to help you, please let me know when you are ready
I am ready
hi, are you unable to access your email?
No I gain access .
what is the problem exactly? can you give me details
I have forgot my password XXXXX requested 6 times for help, I have been sent 6 E-mail replies with the same link, when I gain access to the link and type in a new password XXXXX is rejected.
we can go step by step together and fix it
let's try again
what is the email you are having problems with?
Ok ! please advise !
(please replace @ with AT when typing your email here)
The E-mail sent by TOM TOM with the Link to change password XXXXX
is your email provider Orange?
what is your postcode? (linked to your fsmail email)
can you answer this question
What is your mother's maiden name?
thank you, XXXXX XXXXX accepted
which password XXXXX you like to have?
you can access your email now
Thank you and well done.
you are welcome.
I will be happy if you rate my service using one of the smiley icons.I will be happy to help you if you may have problems in the future.Have a nice day,Best regards.
Sorry but this did not work ! when I go to purchase the USA map I go to check out and it will still not accept my password ?
where are you purchasing the map from?
can you please try again
Thank you once again ! Success !
All is ok now, Thanks