How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jerry Hannell Your Own Question

Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
14934061
Type Your Computer Question Here...
Jerry Hannell is online now

I have forgot my password XXXXX up my new start 60M. have

Customer Question

I have forgot my password XXXXX up my new start 60M. have asked for a reset password, however I have sent 6 e-mails and received a link to reset the password, but the system will not accept the new password. Where am I going wrong please.
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.

XXXXX XXXXXnell :

hello sir/madam

XXXXX XXXXXnell :

I would like to help you, please let me know when you are ready

Customer:

I am ready

XXXXX XXXXXnell :

hi, are you unable to access your email?

Customer:

No I gain access .

XXXXX XXXXXnell :

what is the problem exactly? can you give me details

Customer:

I have forgot my password XXXXX requested 6 times for help, I have been sent 6 E-mail replies with the same link, when I gain access to the link and type in a new password XXXXX is rejected.

XXXXX XXXXXnell :

we can go step by step together and fix it

XXXXX XXXXXnell :

let's try again

XXXXX XXXXXnell :

what is the email you are having problems with?

Customer:

Ok ! please advise !

XXXXX XXXXXnell :

what is the email you are having problems with?


XXXXX XXXXXnell :

(please replace @ with AT when typing your email here)

Customer:

The E-mail sent by TOM TOM with the Link to change password XXXXX

Customer:

alex.dickieATfsmail.net

XXXXX XXXXXnell :

checking

XXXXX XXXXXnell :

is your email provider Orange?

Customer:

Yes !

XXXXX XXXXXnell :

what is your postcode? (linked to your fsmail email)

Customer:

PA8 7JP

XXXXX XXXXXnell :

checking

XXXXX XXXXXnell :

can you answer this question

XXXXX XXXXXnell :

What is your mother's maiden name?

Customer:

Dowie

XXXXX XXXXXnell :

checking

XXXXX XXXXXnell :

thank you, XXXXX XXXXX accepted

XXXXX XXXXXnell :

which password XXXXX you like to have?

Customer:

15Keiran007

XXXXX XXXXXnell :

done

XXXXX XXXXXnell :

you can access your email now

Customer:

Thank you and well done.

XXXXX XXXXXnell :

you are welcome.

XXXXX XXXXXnell :

I will be happy if you rate my service using one of the smiley icons.
I will be happy to help you if you may have problems in the future.
Have a nice day,
Best regards.

Customer:

Sorry but this did not work ! when I go to purchase the USA map I go to check out and it will still not accept my password ?

XXXXX XXXXXnell :

checking

XXXXX XXXXXnell :

where are you purchasing the map from?

XXXXX XXXXXnell :

which website?

Customer:

TOM TOM

XXXXX XXXXXnell :

checking

XXXXX XXXXXnell :

done

XXXXX XXXXXnell :

can you please try again

Customer:

OK !

XXXXX XXXXXnell :

waiting

Customer:

Thank you once again ! Success !

Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience: Experience in Windows environment. ASP, Visual Basic, Ajax
Jerry Hannell and 2 other Computer Specialists are ready to help you
Customer: replied 2 years ago.

All is ok now, Thanks

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    161
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Previous | Next >
  • http://ww2.justanswer.co.uk/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    161
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.co.uk/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.co.uk/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.co.uk/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.co.uk/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.co.uk/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.
  • http://ww2.justanswer.co.uk/uploads/ZE/zeyank/2014-12-9_221254_zeyank.64x64.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1739
    A+ Certified Technician - 10 Years experience working with all types of computer systems.