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Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I have forgot my password XXXXX up my new start 60M. have

Customer Question

I have forgot my password XXXXX up my new start 60M. have asked for a reset password, however I have sent 6 e-mails and received a link to reset the password, but the system will not accept the new password. Where am I going wrong please.
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.

XXXXX XXXXXnell :

hello sir/madam

XXXXX XXXXXnell :

I would like to help you, please let me know when you are ready

Customer:

I am ready

XXXXX XXXXXnell :

hi, are you unable to access your email?

Customer:

No I gain access .

XXXXX XXXXXnell :

what is the problem exactly? can you give me details

Customer:

I have forgot my password XXXXX requested 6 times for help, I have been sent 6 E-mail replies with the same link, when I gain access to the link and type in a new password XXXXX is rejected.

XXXXX XXXXXnell :

we can go step by step together and fix it

XXXXX XXXXXnell :

let's try again

XXXXX XXXXXnell :

what is the email you are having problems with?

Customer:

Ok ! please advise !

XXXXX XXXXXnell :

what is the email you are having problems with?


XXXXX XXXXXnell :

(please replace @ with AT when typing your email here)

Customer:

The E-mail sent by TOM TOM with the Link to change password XXXXX

Customer:

alex.dickieATfsmail.net

XXXXX XXXXXnell :

checking

XXXXX XXXXXnell :

is your email provider Orange?

Customer:

Yes !

XXXXX XXXXXnell :

what is your postcode? (linked to your fsmail email)

Customer:

PA8 7JP

XXXXX XXXXXnell :

checking

XXXXX XXXXXnell :

can you answer this question

XXXXX XXXXXnell :

What is your mother's maiden name?

Customer:

Dowie

XXXXX XXXXXnell :

checking

XXXXX XXXXXnell :

thank you, XXXXX XXXXX accepted

XXXXX XXXXXnell :

which password XXXXX you like to have?

Customer:

15Keiran007

XXXXX XXXXXnell :

done

XXXXX XXXXXnell :

you can access your email now

Customer:

Thank you and well done.

XXXXX XXXXXnell :

you are welcome.

XXXXX XXXXXnell :

I will be happy if you rate my service using one of the smiley icons.
I will be happy to help you if you may have problems in the future.
Have a nice day,
Best regards.

Customer:

Sorry but this did not work ! when I go to purchase the USA map I go to check out and it will still not accept my password ?

XXXXX XXXXXnell :

checking

XXXXX XXXXXnell :

where are you purchasing the map from?

XXXXX XXXXXnell :

which website?

Customer:

TOM TOM

XXXXX XXXXXnell :

checking

XXXXX XXXXXnell :

done

XXXXX XXXXXnell :

can you please try again

Customer:

OK !

XXXXX XXXXXnell :

waiting

Customer:

Thank you once again ! Success !

Jerry Hannell and 4 other Computer Specialists are ready to help you
Customer: replied 3 years ago.

All is ok now, Thanks

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