I would like to help you, please let me know when you are ready
are you unable to access your email?
I can access but not receive, I have sent one email today and asked for a response if received
is it gmail?
BT yahoo mail
can you do this
Near the upper-right corner of the page, select More Options from the Options menu.
The General options page appears.
In the left column, select the POP & Forwarding option.
On the POP & Forwarding page, be sure that the Allow your Yahoo! Mail to be POPed option is selected.
On the POP & Forwarding page, make sure that the Forward your Yahoo! Mail option is selected.
do you see your own email here?
will do may take few mins I have now clicked on the Access BT Yahoo Mail via POP
now can you go to
do you see any email addresses there?
the Forward to another email address there is no email address there now
is it empty?
so there will be no problems. your incoming emails will not be redirected to any other email address
you can check it, can you send a message to your own email address. are you able to receive it?
should they now come to me? was the address that was there the hacker? if so, should I report it to someone?
do you know who kvicic is?
yes, they should come now.
it seems somebody accessed your email before.
emails will come now. but I recommend you to change your password XXXXX a stronger one
do I put my name if the Forward to box? I have changed my password XXXXX week
no, you can keep the forward box empty
if it is empty, it means there will be no any redirection
so there will be no problems
ok sending an email now
nothing as yet, nothing in "sent" box
it should arrive soon
I'm not very patient!
can you refresh your inbox
you can press F5
are you using your bt email from another location? from your ipad or iPhone for example or any other device ? because if you are accessing your emails from another location, it deletes the message from the server
I have no other device
can you go to POP & Forwarding page again
is there an option to "disable" the forwarding feature?
something like "do not use forwarding" option
that other address appears in the box, only two options forward to another address and access BT via POP
can you change that address?
(type another email)
I have put my own in
ok, can you save
and now can you try to send a message to your own email
and check if you are able to receive it
not sure, it says store and forward, or a save box which seems to be near Access your BT mail elsewhere
can you press save
Error invalid request
can you try again
still error hope I am not doing something wrong - sorry for this
can you close bt page fully
and open your email again
and try again
oh dear, same again, that other name was there, I have deleted and put mine, message says error, a ? says while forward is on you will not get emails in Yahoo box
can you disable the forwarding feature completely?
only by clicking on to XXXXX via POP
can you go there
what are your options?
yes, Dont download Spam mail, Download Spam with no special indicators, Download Spam, but prefix the word "Spam"
is there a checkbox that says: "access bt yahoo mail via POP" ?
is it checked or unchecked?
I am checked into Access BT Yahoo mail via POP the choice "Dont load Spam mail"
can you uncheck it
(remove the tick)
and press SAVE
I can only uncheck it by going on to For BT Yahoo mail to another email address, option store and forward, when I press save the error message comes up
It is not a check box to tick, it is select the dot
can you send me a screenshot of the screen you are looking at now, so i can see how it looks like
how do I do that?
can you press print screen button
do you see the prnscr key on your keyboard?
yes, then ?
can you press it
and then open word program (do you have word by the way?)
yes I have pressed key
yes have opened word
can you press CTRL+V
you see the screenshot you took ?
yes (never used that before)
now can you save your word document on your desktop
now can you go to www.wikisend.com and upload your document
it will give you a download link, can you give me the download link so i can download it and see the screenshot
sorry not sure how to do this, message saying do I want to leave this page
can you open a new browser window
by pressing CTRL + N
yes have put in the www address
are you in wikisend now?
yes will go back to it when have your message
can you go to wikisend, and try to upload your document now
hope4 I have sent it
did you see the download links ?
can you copy the download link and paste it here
having a job pasting
can you copy the link and paste it here
why can I not do this
remote assistance may be needed. let me opt out and open this question to other experts for remote assistance.
Please tell me what is happening if anything
Hello my name is XXXXX XXXXX certified computer professional with over 10 years experience. I will be happy to help you.I would like to connect to your computer to see if I can resolve this issue for you. Please let me know if you would like to try that.
I see you are offline at this time and I may be offline when you see this message so if you would like please leave me a time you will be available and we try to get it sorted for you.Thanks
sorry I have had visitors, I would be most grateful if you could sort this out, I would have an hour now, then possibly not until tomorrow
Relist: Other. I am awaiting someone to link up with my computer, I am only free for an hour now. I am not very happy, this is the second time I have approached Just answer this week to a cost of £56 and problem still not sorted.
No point sending an email as this is the problem I cannot receive emails since being hacked this week
7.30pm I have just found my emails back - thank you very much - I hope all resolved Thanks, XXXXX XXXXX
sorry but I am still not receiving my emails, the Mail Options still reads Forward Bt Yahoo mail to another address - [email protected]
Hello, Sorry for the delay. Many times when someone hacks an email account they add a forwarding address. The reason is, so no one can email you and tell you that you were hacked. It is not the hackers email address it is just a rubbish email address that likely doesn't lead anywhere. The purpose is to direct all messages out of your inbox so you don't get mail. They usually make the address look like your own except for maybe a 1 letter difference. That way you think it is meant to be there and leave it.You need to delete the forwarding address and confirm that forwarding is turned off. The forwarding address box should be blank, nothing should be in there.Once you remove it your mail should work again.-Chris
Thanks will try that again.
I have done this and I am now receiving e mails and trusting the ones I have sent will be received. Thank you very much.