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Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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Hello My laptop is connected to BT Hub4-K82C I am trying

Resolved Question:

Hello
My laptop is connected to BT Hub4-K82C
I am trying to connect my new IPad, but have lost the password XXXXX to make the connection
What do I do please?

Annie Lau King
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.

XXXXX XXXXXnell :

hello\

XXXXX XXXXXnell :

I would like to help you/ please let me know when you are ready

Customer:

Ready to talk now

XXXXX XXXXXnell :

hi\ we can go step by step and fix it

Customer:

ok

XXXXX XXXXXnell :

do you have a computer connected to the internet through the same rounter ? we can use a program to find your password XXXXX a program

Customer:

Yes, the computer I am using now is connected, I just checked.

XXXXX XXXXXnell :

ok\ lets use a program and find your password

Customer:

go ahead

XXXXX XXXXXnell :

this is the program we will be using

XXXXX XXXXXnell :

can you download it

XXXXX XXXXXnell :

it is a zip file.

XXXXX XXXXXnell :

you will see three files in this zip file. when you see them please run wireless key finder exe

Customer:

You mean click on it?

XXXXX XXXXXnell :

yes

Customer:

ok will do now

XXXXX XXXXXnell :

waiting

Customer:

When I opened this, there were

Customer:

the files were, readme. Wireless keyview, Wireless keyview. McAfee prevented one of the files from opening

XXXXX XXXXXnell :

can you run wireless keyview

Customer:

So when it gets to McAfee, I go to the Allow button?

XXXXX XXXXXnell :

it is a password XXXXX that's why mcafee may see it like a password XXXXX or virus. you can allow the program to run. to be able to show you the pasword

XXXXX XXXXXnell :

yes

Customer:

Ok, will try again

XXXXX XXXXXnell :

waiting

XXXXX XXXXXnell :

any problems?

Customer:

Ok. I found a list of Networks, two of whom were BT Hub3-FH45, and BTHub3-6WS7. They had Key (Asciii) attached. Are those the passwords? I have written them down.

XXXXX XXXXXnell :

yes

XXXXX XXXXXnell :

your password XXXXX XXXXX under the key ascii column

XXXXX XXXXXnell :

you need to use that password XXXXX connect to the router

Customer:

Ok will try them now. Sorry, I am almost 70 years old!

XXXXX XXXXXnell :

waiting

Customer:

Ok. I am on my IPad. Settings. Trying to connect to "Other Networks". I put inBTHub3-6wS7, it says it cannot find the network. What do I do?

XXXXX XXXXXnell :

normally is your ipad able to detect your router?

Customer:

Dont know. I just bought it yesterday!

XXXXX XXXXXnell :

under choose a network section/ it must be listed

XXXXX XXXXXnell :

are you able to see your router in that list?

XXXXX XXXXXnell :

you should see something like this

XXXXX XXXXXnell :

Full Size Image

Customer:

I have the settings section open on my IPad, it says WiFi not connected.

XXXXX XXXXXnell :

can you connect

Customer:

I just typed in

XXXXX XXXXXnell :

when you select WIFI, can you look at the right pane.

XXXXX XXXXXnell :

do you see your router there?

Customer:

Under Other Network, I just typed in BT Hub3- 6w57

Customer:

It says"Cannot find the network".

XXXXX XXXXXnell :

no, we don't need to select "other network"

XXXXX XXXXXnell :

under "choose a network" section, what do you see?

XXXXX XXXXXnell :

(what is there in the list?)

Customer:

There is

Customer:

Ask to join networks

Customer:

but when I click on itit says

Customer:

Knwon networks will be joined automacticaly. If no known networks are available, youwillbe asked before joining a new network

Customer:

Ah BTHub4 came up fo ra secodn and then went away

XXXXX XXXXXnell :

ok, you need to connect to it, but it seems you are far away from your router

XXXXX XXXXXnell :

are you near the router now?

Customer:

The router is in a different room. I will go and try again. Thsi means I have to go away form my laptop for a bit.please be patient!

XXXXX XXXXXnell :

waiting

Customer:

OK.

XXXXX XXXXXnell :

were you able to connect in other room? (when you were near the router)

Customer:

ok. The problem is the network which comes up says BT Hub4-K82C or BT wifi-with-FON, whereas on the link you directed me to, it was BT Hub3- 6WS7, none of the two passwords I used, get me through.

XXXXX XXXXXnell :

can you open the password XXXXX program again

XXXXX XXXXXnell :

when you are in the program, please let me know

Customer:

ok

XXXXX XXXXXnell :

waiting

Customer:

I have got the program. Same problem

Customer:

It is still

Customer:

BT Hub 3 - 6WS7

Customer:

key ascii is 6c999feb78

Customer:

the other one is BT Hub 3 -FH45

Customer:

Ascii key is 44b8bb79d5.

Customer:

Problem is The BT details do not correspond to the BT HUb 4-K82C

Customer:

or the BT wifi -with-FON!

XXXXX XXXXXnell :

which one is active now?

Customer:

Looks like theone on my Ipad says

Customer:

BTwifi with FON

Customer:

I went back to the room with the router and it says enter password XXXXX BT Hub 4 etc

XXXXX XXXXXnell :

ok so we need to find the password XXXXX bthub4

XXXXX XXXXXnell :

in the password XXXXX program, do you see the password XXXXX bthub4?

Customer:

No. Just the ones for BT Hub3, two versions of that. You know , they may be on my husband's laptop, he is out now, we may need to run the password XXXXX on his laptop when he gets back?

XXXXX XXXXXnell :

yes

Customer:

But why cant I get the passwords for BThub 4 wehn my laptop is obviously connected to the internet through them?

XXXXX XXXXXnell :

if that laptop is connected to internet via the bthub4 router, we need to run the password XXXXX program on that laptop to find the password

XXXXX XXXXXnell :

if you cannot see the password XXXXX bthub4 on your own computer, it means that your laptop is not connected to internet via bthub4

Customer:

Yes, the router is connected to my husband's laptop which is in a different room.

Customer:

Can we continue this this evenign when husband is back home?

XXXXX XXXXXnell :

yes

XXXXX XXXXXnell :

what we need to do is, to run the program on your husband's computer, and it will give you the password XXXXX bthub4.

Customer:

So how do I get hold of you again this evening?

XXXXX XXXXXnell :

you can come to this page again, and ask a question, in your question you can say: "For Jerry"

XXXXX XXXXXnell :

I will see it and we will be able to continue

Customer:

Do I do that from his computer?

XXXXX XXXXXnell :

however you want as long as we can chat

XXXXX XXXXXnell :

you can use the computer you are using now

Customer:

ok. I have made a note of the website details you are on.

Customer:

Thanks for your patience.

Customer:

Regards

XXXXX XXXXXnell :

you are welcome. best wishes

Customer:

Annie Lau King

XXXXX XXXXXnell :

I will be here waiting, Best wishes

Jerry Hannell and 3 other Computer Specialists are ready to help you
Customer: replied 3 years ago.

Hi Jerry


 


Excellent service!


Turns out when my husband got the computer, he did not put in WIFI access. He will try and sort this out. No wonder we could not access it!


 


Anyway I have learnt something from you.


 


Thanks


 


Annie

Expert:  Jerry Hannell replied 3 years ago.
you are welcome.
I will be here anytime when you need help,
have a nice day.
best wishes
Customer: replied 3 years ago.

Dear Jerry


 


You were patient and helpful.


It turned out my husband had not configured his computer for WiFi.


 


I resolved my problem by going to an Apple store who showed me how to connect to the WiFi on my Samsung 4 mobile via Settings.


 


I would rate you as 10/10 for helpfulness.


 


Thank you


 


Regards


 


Annie