I would like to help you/ please let me know when you are ready
Ready to talk now
hi\ we can go step by step and fix it
do you have a computer connected to the internet through the same rounter ? we can use a program to find your password XXXXX a program
Yes, the computer I am using now is connected, I just checked.
ok\ lets use a program and find your password
this is the program we will be using
can you download it
it is a zip file.
you will see three files in this zip file. when you see them please run wireless key finder exe
You mean click on it?
ok will do now
When I opened this, there were
the files were, readme. Wireless keyview, Wireless keyview. McAfee prevented one of the files from opening
can you run wireless keyview
So when it gets to McAfee, I go to the Allow button?
it is a password XXXXX that's why mcafee may see it like a password XXXXX or virus. you can allow the program to run. to be able to show you the pasword
Ok, will try again
Ok. I found a list of Networks, two of whom were BT Hub3-FH45, and BTHub3-6WS7. They had Key (Asciii) attached. Are those the passwords? I have written them down.
your password XXXXX XXXXX under the key ascii column
you need to use that password XXXXX connect to the router
Ok will try them now. Sorry, I am almost 70 years old!
Ok. I am on my IPad. Settings. Trying to connect to "Other Networks". I put inBTHub3-6wS7, it says it cannot find the network. What do I do?
normally is your ipad able to detect your router?
Dont know. I just bought it yesterday!
under choose a network section/ it must be listed
are you able to see your router in that list?
you should see something like this
I have the settings section open on my IPad, it says WiFi not connected.
can you connect
I just typed in
when you select WIFI, can you look at the right pane.
do you see your router there?
Under Other Network, I just typed in BT Hub3- 6w57
It says"Cannot find the network".
no, we don't need to select "other network"
under "choose a network" section, what do you see?
(what is there in the list?)
Ask to join networks
but when I click on itit says
Knwon networks will be joined automacticaly. If no known networks are available, youwillbe asked before joining a new network
Ah BTHub4 came up fo ra secodn and then went away
ok, you need to connect to it, but it seems you are far away from your router
are you near the router now?
The router is in a different room. I will go and try again. Thsi means I have to go away form my laptop for a bit.please be patient!
were you able to connect in other room? (when you were near the router)
ok. The problem is the network which comes up says BT Hub4-K82C or BT wifi-with-FON, whereas on the link you directed me to, it was BT Hub3- 6WS7, none of the two passwords I used, get me through.
can you open the password XXXXX program again
when you are in the program, please let me know
I have got the program. Same problem
It is still
BT Hub 3 - 6WS7
key ascii is 6c999feb78
the other one is BT Hub 3 -FH45
Ascii key is 44b8bb79d5.
Problem is The BT details do not correspond to the BT HUb 4-K82C
or the BT wifi -with-FON!
which one is active now?
Looks like theone on my Ipad says
BTwifi with FON
I went back to the room with the router and it says enter password XXXXX BT Hub 4 etc
ok so we need to find the password XXXXX bthub4
in the password XXXXX program, do you see the password XXXXX bthub4?
No. Just the ones for BT Hub3, two versions of that. You know , they may be on my husband's laptop, he is out now, we may need to run the password XXXXX on his laptop when he gets back?
But why cant I get the passwords for BThub 4 wehn my laptop is obviously connected to the internet through them?
if that laptop is connected to internet via the bthub4 router, we need to run the password XXXXX program on that laptop to find the password
if you cannot see the password XXXXX bthub4 on your own computer, it means that your laptop is not connected to internet via bthub4
Yes, the router is connected to my husband's laptop which is in a different room.
Can we continue this this evenign when husband is back home?
what we need to do is, to run the program on your husband's computer, and it will give you the password XXXXX bthub4.
So how do I get hold of you again this evening?
you can come to this page again, and ask a question, in your question you can say: "For Jerry"
I will see it and we will be able to continue
Do I do that from his computer?
however you want as long as we can chat
you can use the computer you are using now
ok. I have made a note of the website details you are on.
Thanks for your patience.
you are welcome. best wishes
Annie Lau King
I will be here waiting, Best wishes
Turns out when my husband got the computer, he did not put in WIFI access. He will try and sort this out. No wonder we could not access it!
Anyway I have learnt something from you.
You were patient and helpful.
It turned out my husband had not configured his computer for WiFi.
I resolved my problem by going to an Apple store who showed me how to connect to the WiFi on my Samsung 4 mobile via Settings.
I would rate you as 10/10 for helpfulness.