Hello sir/madam, I would like to help you. Please let me know when you are ready.
hi, are you using the computer in question? (so we can go step by step and fix it together
or, are you using another computer to chat with me?
do you know how to start your computer in safe mode? (f8)
can you restart your computer, and then press the f8 key repeatedly
you will see the startup options
when you see it, please let me know
you need to tap the f8 key
can you select safe mode
are you in safe mode now? what happens ? what do you see on the screen?
can you try to login
are you in windows now?
(are you on windows desktop)
can you click start, go to control panel
do you see "user accounts"?
do you see user accounts?
you can type "user accounts" at top right (search bar)
can you create new user account
by the way, are you in your own account? do you see your files on your desktop?
can you access them?
can you click your start button, go to SEARCH BAR and type this:
and press enter. it will open your config editor. when you see it, please let me know
can you go to startup tab. do you see "disable all" ? (button)
can you press it. and press apply
when done, please go to SERVICES tab. do you see "hide Microsoft services checkbox " at bottom?
can you check it. and then press disable all. and then press apply.
and press OK. and restart your computer. (this time start normally, no safe mode)
The user profile service Service failed the logon User profile cannot be loaded ?
can you start your computer in safe mode again. this time, select the second option:
safe mode with networking
when your computer is in safe mode, please let me know
we will connect to internet and download a fix, and then apply it
can you download this
it will fix the "the user profile ..............." error
start button > all programs > internet explorer
can you click start, do you have search files textbox at bottom?
can you type iexplore
and press enter
can you download it to your desktop?
right click on the link, which options do you see?
save target as? or link as ?
can you go to control panel >user accounts
when you are there, please let me know
do you see "other accounts" ?
do you have " create a new account" ?
manage accounts > create new account
manage another account > create new account
can you try to double click "manage another account"
and click several times
http://go.microsoft.com/?linkid=9734641 can you open internet explorer, and then enter this link, and press enter
what are the links?
can you select the first one
is there a NEXT button_?
now can you download this http://go.microsoft.com/?linkid=9734641 to your desktop
remote assistance may be needed. let me opt out and open this question to other experts for remote assistance. if no experts opt in, we can continue