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I cannot connect to my network. There is a little padlock icon in the network panel. I have tried every password XXXXX might have been used at some time but to no avail. This condition arrived quite suddenly. Ordinarily my network could be accessed without the need of a password. Raymond XXXX
Welcome to Just Answer.My name isXXXXX look forward to assisting you today with your question and providing the best answer possible.
By the way, which device are you trying to connect? (computer or other wireless device)
Also share router model ?
Are you there
It seems you are offline.
Your question clearly says that router has been hi-jacked by somebody. You know this is the reason behind setting up wireless password. If you haven't set a password, anybody who comes under wireless range can connect your router and can use your resource without your permission.
What we can do now? If your wireless router is not an adsl modem, then you can simply reset wireless router by pressing Reset button for 10 sec which is located on rear side. This resets wireless router to default settings and can start using it again
Note: You should seek ISP help for configuring ADSL modem if your router is ADSL + wireless router
I wait to hear from you.
(I may not have answered your query, if that's the case, you may please respond here)
what's the status
Thank you for trying to help me, but the attempt was unsuccessful. I pressed the reset button for 10 seconds, but now I find I cannot even recall my network, which always appeared before with the little padlock beside it. I have no idea how to proceed from now on. I have tried about everything and so far, no solution.
Router will works in its default settings once it gets reset
What all wireless networks do you see now?
Among them, do you see a network without padlock
If you see, then that would be yours
connect to it
I cannot see any networks at all, with or without padlocks.
Are you using computer to scan wireless network?
Sir, if you have reset router, you would atleast see a wireless network
Please turn off wireless router and turn on after 1 min
I turned router off for 1 min. If I press "choose a network" I now get SKY4C7AF with a padlock symbol. Things are getting worse.
what's your router model?
i mean wireless router
Now turn off router and check if it shows this network
because we need to confirm whether this is your wireless network
I think we have come to the end of the road. I am just back where I started, i.e., my iPad cannot connect to My Network or any other network presumably because of the padlock which appears against each item. I suppose I am going to have to take the thing in to an Apple workshop.
Thank you for trying.
As we have come to the end of the road, can you please refund my £28. It would be unfair of me to rate your Expert "bad" or "poor". He or she has tried very hard to be helpful, but a solution is obviously unavailable.
I have mentioned before, I cannot connect with you because of a FireFox problem. I wonder if FireFox is the source of all my problems.Raymond