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I'm Todd and I will be the expert working with you today to help resolve your problem.
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Sometimes your Kindle can be unresponsive (won't connect to wifi) and keep you from using the device properly (the most important reason for this issue can be glitch in the software). If there is no hardware issue on the device, some of the solutions below should resolve this issue. Please follow the steps below to reset your device: 1. Press and hold
(or slide and hold) the power button for exactly 35 seconds. 2.
After 35 seconds, release the power button. 3.
Wait 2 minute, then turn on your Kindle.4.
Test your Kindle (try to connect it to wifi)Please try this procedure at least 3 times.If the previous procedure doesn't work, perform the procedure below:
1. Disconnect the power cable from the wireless router (turn the router off)
2. On your Kindle - Press and hold
(or slide and hold) the power button for exactly 35 seconds.
3. Allow up to 3 minutes for the Kindle to reboot.
4. When Kindle reboot, turn on your router and wait 2 minutes.
5. After 2 minutes, try to connect your Kindle to wifi.
Be sure that wifi password is correct. To check the wifi password on your computer please follow the steps below:1.
Click the wifi strength indicator on the taskbar at the bottom right corner of your computer.2.
Right-click on your wifi network name, and select "Properties". 3.
Select "Show characters" to display the wifi network password.
Please try both solutions (step by step) and let me know if that works.If none of those solutions works or you need more information please do not rate my answer negative BAD service or POOR service. Reply to me using "Reply to Expert" button and I'll provide you with the next step.