Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. What's the model of your laptop? Do you go to the hotmail website to use email? Or do you use email in an email program, like Outlook, or Windows Live Mail, etc.?
You're welcome. And does your friend have a hotmail email address yet?
Also, are you chatting with me on that laptop or another computer?
my model is a toshiba europe gmbh i do not have my friends. my emails are in outlook but my friend does not have hotmail as yet
Since you are giving away your laptop, have you backed up any data you need yet?
, i.e., transfer your files, such as documents, pictures, from the laptop to the other computer.
All backed up and the computer is clean and ready
Do you mean right now if you open up Outook on your laptop, it does not contain contain your hotmail email any more right?
Is it Microsoft Office Outlook program, or is it the Outlook.com website?
No. This is why I need your advice I have left my email attachment on the computer which I use through my search engine firefox and for which I contain an icon on the screen
Do you mean you use Firefox for hotmail?
Go to your hotmail email on the laptop, then there, click on your name at the upper right corner, then click on Sign out.
Sorry, I am unable to perform any of your instructions on my laptop right now. So would you please advise me step-by-step so that I can do everything as soon as possible after we finish?
Actually, let's do this better way when you have time:
1. Go to Start -> Control Panel -> User Accounts... -> Manage another account, then create a new account, and select the Administrator option when prompted.
2. Shut down / restart the laptop, and log in the new account.
It is not a question of time. It is because I will perform all functions infront of my friend when I deliver my laptop.
OK, I will provide all the steps, and if you still need help later, please get back to me.
You're welcome. You can do these steps now first. Then for creating her hotmail account, you can do it with her later.
3. After logging in the new account, go to Start -> Control Panel -> User Accounts... -> Manage another account, then select the old account, and delete it.
, select the option to delete files if prompted
Those 3 steps you can do them right now.
4. With your friend, go to the website http://www.hotmail.com , and then click on the Sign up now option at that website, then it will let her create a new hotmail email address.
Sorry to be so difficult but no, because I have to be as fast as possible with you as my wife is disabled and will need my help soon.
Don't worry about it; if you cannot get this finished today, we can continue tomorrow, or whenever you are available.
Than you. This is straightforward and should I have problems I will get back to you.
You're welcome. If there is still any issue later, please get back to me any time via this web page, and/or via the email message from Viet / JustAnswer. Also, can you please take a moment to rate my service by clicking on a face icon / service option below, then click on Submit / OK when it shows up. Thank you,
When it comes to Item 3 and deleting the old account, my account, will this effect my new computer and my phone and my tablet? Will it remove my account from these other three pieces of hardware?
No, it won't affect your new computer nor phone nor tablet nor any other device, so don't worry.
Thank you for your offer but this is the first time in many years that I have needed advice and so I will not require a take-up on this.