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I would like to help you, please let me know when you are ready
normally when you do get this error exactly
i use outlook to send and receive and on receiving i get two messages then the error comes up!
can you go to outlook again
do you have any messages in your "outbox" ?
(we need to check the outbox
yes my out box is clear! still have messages waiting to come in!
can you press send/receive button
are you able to receive your messages?
i receive two messages then the error message come up!
is it outlook express?
no! outlook today
can you open your outlook, do you see TOOLS at top?
can you go there. do you see "Accounts" ?
can you go there
do you see your account in the list?
can you select it, and press PROPERTIES (button)
do you see the ADVANCED tab at top?
do you see a section like "timeouts" ?
we need to increase the timeout to 5 minutes
do you see it?
did the test and the test states everything is working correctly!
yes its on ten mins the longest you can have!
ok, now can you press ok
and try to send a message to your own email address
and press the send/receive button
yes its gone!
happy to hear that
were you able to receive your own message?
no it allows two messages to be received then the error message come up with 0x8000cccof server has been interupted!
do you think it is to do with bt as i pay 1.60 a month for the email address and they have recently made changes to their site!
probably. are you able to access your emails from the web interface?
(if you don't know how, please let me know)
yes i can go to bt.com and check my emails there not a problem!
so there is no problem with bt. it seems there is a problem with the computer you are using, or outlook. are you using a real time protection utility like Norton or avg?
i also have a problem where internet explorer will not open up on the comp! tried downloading again i am told i have i already have it! yes i have mcafee
can you disable mcafee
it seems mcafee is blocking your emails
let's see what happens
after disabling your mcafee, can you go to outlook and try to receive.
and check if you are able to receive without problems, it means there is a problem with mcafee
no still happening
can you uninstall mcafee
and try again
mcafee was switched off and still having the problem! seems to allow two emails through then the server is interrupted!
i allowed bt tecs to take control of my comp and they went through everything and told me it was the size of the emails! but if this were the case i would have had problems before its only been over this last few days!
i will give bt a ring again! can you help with internet explorer problem?
let's fix internet explorer
can you click your start button
go to control panel
do you see "internet options" icon there?
can you open it.
do you see the ADVANCED tab ?
it must be the last tab
do you see a RESET button there?
can you press it
it will restore your internet explorer to factory condition
this should fix the problem
ok trying it
ok it says windows has shut this program down in order to protect!
can you go to internet options again
are you in GENERAL tab?
in the homepage section
can you type about:blank there
and press ok
ok also disabled add ons
now can you try to open your 'nternet explorer
ok it says to help protect your computer windows has closed this program
can you start your computer in safe mode? (f8)
havent tried will this help?
yes, can you start your computer in safe mode
but, you need to select "safe mode with networking"
when you are in safe mode, can you check your outlook, also internet explorer
i am going to try taking my computer back a month and see if this will deal with the problems!
ok, I will be here waiting
you are welcome