How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Wes Your Own Question
Wes
Wes, Consultant
Category: Computer
Satisfied Customers: 962
Experience:  Bachelor's Degree in Computer Science, 20+ years experience.
63083622
Type Your Computer Question Here...
Wes is online now

How do I take a Lenovo laptop back to factory specs?

Customer Question

How do I take a Lenovo laptop back to factory specs?
Submitted: 3 years ago.
Category: Computer
Expert:  Wes replied 3 years ago.

Wes :

My name is XXXXX XXXXX I will be assisting you today. Please favorite or bookmark this page so you can return here if we get disconnected. What is the model of the system?

Wes :

Start up the computer and start tapping the F11

Wes :

this should work on most lenovos

Wes :

you will get a menu that will come up that says system recovery options

Wes :

just hit next for the keyboard input method

Wes :

follow through the next few windows until you get to "Choose a recovery tool"

Wes :

from there select "System Image Recovery"

Wes :

Continue through the screens that follow... (they are pretty self explanatory)

Wes :

here is a video that walks you through the process on a Thinkpad E530

http://www.youtube.com/watch?v=j7G93cWDVqo

Wes :

if you have a model this doesn't work for let me know.

Customer:

I have tried the F11 and nothing happens.

Wes :

what model is it and what is the full model number on the sticker on the bottom of the laptop?

Customer:

I have tried the F11 and nothing happens. My comp. is Lenovo G575, Model 4383

Wes :

Do you have recovery discs for it?

Wes :

okay try this....

Wes :

turn the computer off.... then turn it on and press and hold the small button next to the power button

Customer:

How can I do that whilst I am still on line to you?

Wes :

You will need a different computer, tablet, smartphone, etc...

Wes :

what you need to do is turn the system off, then press that small button next to the power button. That should bring you into the OneKey Rescue system. From there you can restore the system to factory status. You will lose everything on the computer.

Wes :

and of course we will be disconnected.

Customer:

I haven't got one. My computer is Lenovo G575, Model 4383. Sorry to sound stupid but I am an silver surfer and do not know a lot about computers.

Wes :

I am afraid there is no other way for me to communicate with you. We don't do telephone support

Customer:

Is the small button what looks like a headphone symbol?

Wes :

yes

Wes :

If you have this website saved and it doesn't work, you can always come back.

Wes :

Did you sign up for an account on our site?

Customer:

I have tried that and it worked. It says restore to the system default or a previously backed up state. Which one should I do?

Wes :

default

Customer:

Many thanks for your help. I will do it now.

Wes :

before you go through with it make sure you have a way to get back here to let me know it worked, or if you are satisfied with my assistance, be sure you click a smiley before you go so I get credit for helping you

Wes and 3 other Computer Specialists are ready to help you