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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 38564
Experience:  Over 15 years of consulting to the IT industry
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i cannot recieve e-mails or send e-mails and when i rang bt

Resolved Question:

i cannot recieve e-mails or send e-mails and when i rang bt they said i needed to change my password XXXXX when i tried my password XXXXX i set up my broad band it told me that i had to try again i am not very good and no matter what i do i still cannot change my password
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me please the part of your email address AFTER the @ symbol please?

Not the complete email address, just the part AFTER @ please.

Customer: replied 3 years ago.

btinternet.com

Expert:  Richard replied 3 years ago.
Thank you

Please click on my link below and follow the steps to reset your password

Click me to open

Once you have completed the process to reset your password XXXXX you can then use this new password XXXXX send and receive emails.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Customer: replied 3 years ago.

cannot move on after putting in my e-mail address

Expert:  Richard replied 3 years ago.
You need to put a check next to @btinternet.com and then click Next please Pat.

Customer: replied 3 years ago.

have done still wont move on

Expert:  Richard replied 3 years ago.
Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Click the below link and click START MEETING on the web page

www.joinme.com

It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (exaple: 456-789-123) in your message to me here please

Thank you
Customer: replied 3 years ago.


it is not working what am i doing wrong

Expert:  Richard replied 3 years ago.
My instructions Pat.

You need to carefully follow them.

On which step are you getting stuck.

Customer: replied 3 years ago.


i have downloaded join me andmultiple screens came on i am so upset what am i doing wrong

Expert:  Richard replied 3 years ago.
When you download the file, double click it to run it and give me the 9 digit code at the top of the screen please.

Customer: replied 3 years ago.


i have done and given you the nine digits

Expert:  Richard replied 3 years ago.
Here Pat, give me the numbers here

Customer: replied 3 years ago.


cannot remember what i put in can i get back to the site again

Expert:  Richard replied 3 years ago.
Do this Pat, it may be easier for you

Can you please click on my link below.

http://tinyurl.com/9439e

This will download a program to your computer.

Run this program by double clicking it.

You will then see a Code and Password.

Please send that to me in your next message.

Thank you
Customer: replied 3 years ago.

sorry i am not doing very good
on mybar at the bottom of the screen it says run team viewer i did


but got nowhere

Expert:  Richard replied 3 years ago.
you need to double click the file Pat, that is downloaded and it will then run

Customer: replied 3 years ago.


which file the only thing i saw was the yellow bar was that the right file

Expert:  Richard replied 3 years ago.
The file that is downloaded when you click this link Pat

http://tinyurl.com/9439e

else just restart your computer and do the below instructions again but send me the code here

Click the below link and click START MEETING on the web page

www.joinme.com

It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (exaple: 456-789-123) in your message to me here please

Thank you
Customer: replied 3 years ago.


969-466-010

Expert:  Richard replied 3 years ago.
connected
Richard and 3 other Computer Specialists are ready to help you
Expert:  Richard replied 3 years ago.
Can you run Joinme again Pat
Customer: replied 3 years ago.


hi richard after i went back on to my incredimail to recieve or send e-mails just would not respond and the login logo came back up and said my password was wrongor user name was wrong but while i was tring to find you again i recieved an e-mail from my nephew but when i tried to send him one i could not send or recieve again and just keeps coming up that wrong password i am very confused as you got it all working so i restarted my pc again but was right back at the begining before i contacted you do i need a new computer its doing my head in

Customer: replied 3 years ago.


me again richard i am recieving mail now but still cannot send any does that help

Customer: replied 3 years ago.


hi richard are you there

Customer: replied 3 years ago.

hi richard its working dont know how thanks