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Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I have a Packard Bell easynote LJ61 laptop. I would like to

Resolved Question:

I have a Packard Bell easynote LJ61 laptop. I would like to know how to set it back to factory specs.
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.

XXXXX XXXXXnell :

Hello sir/madam, I would like to help you. Please let me know when you are ready.


Customer:

Ready

XXXXX XXXXXnell :

hi,

XXXXX XXXXXnell :

you will need to activate the recovery paritition

XXXXX XXXXXnell :

do you have important files on your harddisk?

Customer:

No

XXXXX XXXXXnell :

according to the manual, you have a vista CD (recovery cd) , do you have it ?

XXXXX XXXXXnell :

(it came with your computer together)

Customer:

No I do not have it.

XXXXX XXXXXnell :

we will try this

XXXXX XXXXXnell :

can you do this:

XXXXX XXXXXnell :

Power on your computer. When the Packard Bell logo is displayed, press and hold the ALT key while pressing repeatedly the F10 key. Release the keys when a message displays that Windows is loading files.

XXXXX XXXXXnell :

ALT+ F10

XXXXX XXXXXnell :

this should start the "restore your computer to factory condition" program (recovery partition)

XXXXX XXXXXnell :

your computer will be formatted (format= deleting everything on harddisk)

XXXXX XXXXXnell :

after the format, fresh copy of vista will be installed

XXXXX XXXXXnell :

this will take about 35-40 minutes

Customer:

I will try that now.

XXXXX XXXXXnell :

waiting

XXXXX XXXXXnell :

any luck?

XXXXX XXXXXnell :

hi again,

Customer:

No, sorry.

XXXXX XXXXXnell :

we need to find a cd

XXXXX XXXXXnell :

do you have the cd of vista?

Customer:

No

Customer:

Could you repeat you previous instructions re f10 etc. as I can't get back to them..

XXXXX XXXXXnell :

ALT + F10

XXXXX XXXXXnell :

can you look at the bottom of your laptop

XXXXX XXXXXnell :

do you have the product key?

XXXXX XXXXXnell :

(sticker)

Customer:

There are 3 stickers on the bottom.

XXXXX XXXXXnell :

do you see the 25 digit key?

Customer:

No.

XXXXX XXXXXnell :

can you check agaibn

XXXXX XXXXXnell :

looks like this

XXXXX XXXXXnell :

Full Size Image

Customer:

Think this is it. MD7PWCTQTYPQWVQBC8G4VDFQC

XXXXX XXXXXnell :

do you see your vista edition?

XXXXX XXXXXnell :

what does it say? is it saying Microsoft Vista Home Basic?

XXXXX XXXXXnell :

what comes after Microsoft Vista ... ?

Customer:

The only thing I can see is Vista Home Premium OEMAct.

XXXXX XXXXXnell :

thanks,

XXXXX XXXXXnell :

is it English?

XXXXX XXXXXnell :

normally was your operating system English?

Customer:

Yes.

XXXXX XXXXXnell :

ok, you will need this dvd

XXXXX XXXXXnell :

it is £3.49


XXXXX XXXXXnell :

shipping is £3.80

XXXXX XXXXXnell :

total £7.29

XXXXX XXXXXnell :

when you got this dvd, insert it to your dvd drive, and then start your computer

XXXXX XXXXXnell :

your computer will read your dvd and then start the installation program automatically, since the dvd is bootable

XXXXX XXXXXnell :

just follow on-screen instructions carefully, installation will take about 30 minutes

XXXXX XXXXXnell :

during installation, it will ask you to enter your KEY. you will need to enter your own key which is located at the bottom of your laptop

Customer:

I have just purchased the disc. What does the key look like?

XXXXX XXXXXnell :

your key is the key you wrote a while ago.

XXXXX XXXXXnell :

MD7PW-CTQTY-PQWVQ-BC8G4-VDFQC

XXXXX XXXXXnell :

screen will look like this:

XXXXX XXXXXnell :

Full Size Image

Customer:

Sorry, I can know see that it says product key. Many thanks for your help and patience.

XXXXX XXXXXnell :

you are welcome

Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience: Experience in Windows environment. ASP, Visual Basic, Ajax
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