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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 38371
Experience:  Over 15 years of consulting to the IT industry
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This morning when I tried to turn my Kindle on it would not

Customer Question

This morning when I tried to turn my Kindle on it would not come on.
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you remove the charger from the Kindle and hold the power button to off for 35 seconds, then release.

Once done, connect the charger to the Kindle and try to then turn it on.

Let me know the results please

Thank you
Richard and other Computer Specialists are ready to help you
Customer: replied 3 years ago.

Thank you - all seems to have been restored!

Expert:  Richard replied 3 years ago.
Perfect Ann!

It was just residual power that was the problem, it will be ok now.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you