I would like to help you, please let me know when you are ready
hi, what is the email you are having problems with?
what is your email fully?
can you type it again, please replace @ with at when typing your email here
are you unable to access this account?
do you remember your old password? or any password XXXXX have used in the past?
YES ITS LONDON123
sorry, is it YVONNECLARKE510 @ BTINTERNET.COM ?
NOT capitals sorry
let's set a new password
what is your postcode? what is date of birth? and finally, what is your mother's maiden name?
(these information should be linked to your btinternet account)
tn33 0hd 03/04/59 rollinson
sorry, is it 3 april? (or 4 march?)
yes April 3
sorry, but it is not accepted, is this the information linked to your btinternet account? sometimes users are giving wife's or husband's information when applying a btinternet account
yes it I could be spelt rolinson or rolingson have tried all 3 still would not let me in.
I am checking
what is the name on the account?
what is the full name?
[email protected] Yvonne clarke
thank you, XXXXX XXXXX checking
if you want you can sign off now, and come back later, I will inform you when done
ok thank you
we need to ask a few more questions to be able to reset
when you come back, please let me know
on line now
I will now set a new password
which password XXXXX you like to have?
you can access your bt email now
thank you so much for your help.
you are welcome.
I will be happy if you rate my service using one of the smiley icons.I will be happy to help you if you may have problems in the future.Have a nice day,Best regards.