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Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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Hi. my hotmail email has been hijacked. I am not able to

Customer Question

Hi.
my hotmail email has been hijacked.
I am not able to sign in.
how do I get it back.
Submitted: 2 years ago.
Category: Computer
Expert:  Jerry Hannell replied 2 years ago.

XXXXX XXXXXnell :

hello sir/madam
I would like to help you, please let me know when you are ready

Customer:

Hi ready

XXXXX XXXXXnell :

hi, what is the email you are having problems with?

Customer: [email protected]
XXXXX XXXXXnell :

can you type it again, please replace @ with AT when typing your email here

Customer:

nickiecordAThotmail.com

XXXXX XXXXXnell :

checking

XXXXX XXXXXnell :

do you remember your old password? or any other password XXXXX have used in the past?

Customer:

yes

Customer:

poppy434

XXXXX XXXXXnell :

do you have a phone number that ends with ..... 54 ?

Customer:

No

XXXXX XXXXXnell :

..... 37 ?

XXXXX XXXXXnell :

do you have a phone that ends with .... 37 ?

Customer:

Sorry yes to both 54 is my husbands phone 37 is land line

XXXXX XXXXXnell :

what is the last 4 digits of your telephone that ends with .... 37 ?

Customer:

0237

XXXXX XXXXXnell :

you will be called in one minute, and you will be given a CODE. can you tell me the code

Customer: (NNN) NNN-NNNN/p>
XXXXX XXXXXnell :

thank you, XXXXX XXXXX correct

XXXXX XXXXXnell :

now let's set a new password

XXXXX XXXXXnell :

which password XXXXX you like to use from now on?

Customer:

Monetsgarden

XXXXX XXXXXnell :

done.

XXXXX XXXXXnell :

you can access your Hotmail now

Customer:

Thank you that is great.How can I make sure that I don't get caught again.

XXXXX XXXXXnell :

I don't know how it happened in the the first place but I recommend you to use a strong real time protection utilities like Norton, mcafee or avg and regularly scan your computer with them.

Customer:

I have avg on my laptop how do I get it for my phone

XXXXX XXXXXnell :

you can download it for your samsung

Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience: Experience in Windows environment. ASP, Visual Basic, Ajax
Jerry Hannell and other Computer Specialists are ready to help you
Customer: replied 2 years ago.


Thank you and goodbye

Expert:  Jerry Hannell replied 2 years ago.
you are welcome,
have a nice day
best regards.

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