hello sir/madamI would like to help you, please let me know when you are ready
hi, what is the email you are having problems with?
can you type it again, please replace @ with AT when typing your email here
do you remember your old password? or any other password XXXXX have used in the past?
do you have a phone number that ends with ..... 54 ?
..... 37 ?
do you have a phone that ends with .... 37 ?
Sorry yes to both 54 is my husbands phone 37 is land line
what is the last 4 digits of your telephone that ends with .... 37 ?
you will be called in one minute, and you will be given a CODE. can you tell me the code
thank you, XXXXX XXXXX correct
now let's set a new password
which password XXXXX you like to use from now on?
you can access your Hotmail now
Thank you that is great.How can I make sure that I don't get caught again.
I don't know how it happened in the the first place but I recommend you to use a strong real time protection utilities like Norton, mcafee or avg and regularly scan your computer with them.
I have avg on my laptop how do I get it for my phone
you can download it for your samsung
Thank you and goodbye