Thanks for using JustAnswer
This is Leela Krishna and I will be helping you with the problem you are facing with Hotmail access
can you please let me know from which URL you are trying to access Hotmail?
can you please accessing from hotmail.com ?
in your browser please type hotmail.com and press enter
let me know if page loads or not
from the link you gave I could successfully open outlook (hotmail) login page
Nothing, screen blank and same as original problem
can you please clear your BROWSER CACHE and try?
How do I do that?
In Internet Explorer
Access Tools Menu
from there select Internet Options
once it open
you would see Browsing history option
select that and delete all temporary browser content
do you have any other browser installed in your computer?
Done that do not think that I have any other browsers installed
please try to access the site hotmail.com
and let me know what you see..
did you try accessing hotmail.com?
Yes, get exactly the same screen as before.
to isolate the problem we need to see if there are any connectivity problem from your machine
can you please open a COMMAND PROMPT
and execute the following command
You can open a command prompt as follows:
press windows button to the bottom left of the screen
in the search window
"command prompt" or cmd.exe would show up select
it would open a BLACK screen with text similar to C:\>
and let me know what you see on the screen
Packets sent: 4, Recieved 4, lost: 0, Average approximate round trip: 124 ms
do you see any address like
Pinging hotmail.com [220.127.116.11] with 32 bytes of data
what value you are seeing within  ?
Can't see any ?
you didnt see the line staring with "Pinging"
if you are getting reply.. i mean if no packets are lost then we are good with connectivity
then probably it is a browser issue
Oh, sorry, my mistake, [18.104.22.168]
So, what kind of browser issue might it be?
in terms of connectivity there is no problem as you can PING the website
one problem might be with Caching
can you please install another broswer?
Firefox or Google Chrome
Ok. Will do.
Please access the site https://www.google.com/intl/en/chrome/browser/
and you can download Google Chrome browser
it's installation should be simple
once chrome is installed let me know
Hi.. you are able to download chrome?
and install it
Yes, it's installing now, about halfway done.
hope chrome install is going on smoothly
Chrome has just installed. Am about to try and access hotmail.
let me know the findings..
Hotmail still exhibiting the same symptoms, even with Chrome.
who is your internet service provider?
from how long you are facing this problem?
BT Broadband. As I said before, this problem only emerged yesterday evening, so not long.
please see that following security settings are set in your Internet Explorer
configure your browser to allow cookies, open your browser window, go to "Tools" and select "Internet Options". In the "Security" tab, select a moderate security level for the internet zone.
if it is not set to moderate security level
if it is different value please let me know
one more problem might be with SSL configuration..
for clearing SSL cache
please do the following
To clear the SSL slate: 1. Select "Tools" on your menu bar and open your "Internet Options". 2. Go for the "Content" tab and select "Certificates". 3. Click "Clear SSL Slate" and "OK". 4. You should receive a message to confirm that it has been cleared.
hotmail is a SECURED site, so the problem might be with SSL also
please try and let me know how things go
the problem is specific to your computer ONLY
there is no problem from hotmail site side
I have done all of the above, and still nothing seems to work.
you mean SSL cache clearing also?
what is the security setting in internet explorer?
Moderate or higher level?
It says 'Medium-High', and so appears to be the middle option between 'high' and just 'medium'
when installing chrome did you get any option to import setting from Internet Explorer?
No I didn't.
I would need remote access to check the problem.. one last option I have is to try Firefox
can you try installing that..
I'll try that.
if it prompt for importing settings from Internet Explorer
donot do that..
let me know how it goes..
Firefox is currently downloading, but for the moment I've got to go and do something, so I'll update you in about 40-50 minutes, hopefully.
sure.. Please let me know how things go..
donot import settings from Internet Explorer
All the best
Firefox actually worked, so I can get into hotmail now... bizarre. Anyway, thanks for all your help and all the best.