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Cris
Cris, Computer Enthusiast
Category: Computer
Satisfied Customers: 6500
Experience:  A technician which covers all grounds including E-Readers.
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I put my emacine e442 laptop on hibernate the laptop will turn

Resolved Question:

I put my emacine e442 laptop on hibernate the laptop will turn on but will not boot up
Submitted: 3 years ago.
Category: Computer
Expert:  Cris replied 3 years ago.

Cris :

Hi

Cris :

Thanks for using JustAnswer.com I am Cris.

Customer:

Hi

Cris :

Is the laptop currently on?

Customer:

yes it is

Cris :

OK,

Cris :

press and hold the power button for up to 10 seconds. The laptop should then completely turn off.

Cris :

Then wait about 30 seconds and turn it back on.

Customer:

i have done that

Cris :

Are you saying you have done that before?

Customer:

i have just turn the laptop off waited 30 seconds and turned it back on

Cris :

Got it, do you now have a picture on your screen>

Cris :

?

Customer:

no

Cris :

OK, let's turn it off and then remove the battery and power adapter if connected. Then hold the power button for 30 seconds.

Then put the battery back in and turn it on, let me know if anything changes.

Customer:

i have just done that and no change

Cris :

Do you happen to have a monitor you can plug the laptop into?

Customer:

i have tried pluging it into my tv via my hdmi cable but i still get nothing

Cris :

That is not good.

Cris :

It seems you have a video card issue.

Cris :

There might have been a issue with it before but the hibernation mode might have triggered it. Normally if there is a problem with the screen you should still get video when connection another video source.

Cris :

How long have you had your laptop?

Customer:

about 3 years

Cris :

OK,

Cris :

the best solution would be to go through E-Machine for any hardware replacement. I can provide you there customer service number if you like.

Customer:

i have their customer service number

Customer:

thank you for trying to help me out

Cris :

Your welcome, I understand this was maybe not the answer you were looking for but do to circumstances the answer I can provide. Please don't let that affect you rating my service to you.

Cris :

Thank you,

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