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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36526
Experience:  Over 15 years of consulting to the IT industry
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i have several e-mail addresses on my PC and Laptop, but for

Resolved Question:

i have several e-mail addresses on my PC and Laptop, but for a reason at this time not able to send messages, the message comes up on two accounts sending error messages.
i have BT / Yahoo account, could you help?
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.

XXXXX XXXXXnell :

hello sir/madam
I would like to help you, please let me know when you are ready

XXXXX XXXXXnell :

hello sir/madam
I would like to help you, please let me know when you are ready


Customer:

i am ready

XXXXX XXXXXnell :

hi, what is the error message you receive?

Customer:

i will have to load again ive me a few seconds as i access througn mu pc

XXXXX XXXXXnell :

waiting

Customer:

server mail.btinternet.com windows live error id oX8ccc0003 protacol SMTP

XXXXX XXXXXnell :

we will change the server

XXXXX XXXXXnell :

can you change your server to SMTP.btinternet.com

XXXXX XXXXXnell :

and try again

Customer:

port 25 secure (SSL)

Customer:

not sure how to change server

XXXXX XXXXXnell :

are you in Windows live mail now?

Customer:

yes

XXXXX XXXXXnell :

from the left pane can you right click on your btinternet account

XXXXX XXXXXnell :

do you have properties?

XXXXX XXXXXnell :

"properties"

Customer:

no properties

XXXXX XXXXXnell :

which options do you see?

Customer:

how do i get into my bt account

XXXXX XXXXXnell :

do you see your bt account in the left?

Customer:

i am in e mail and cannot do i need to be in something else?

XXXXX XXXXXnell :

are you in Windows live mail?

Customer:

yes

XXXXX XXXXXnell :

in the left pane do you see your btemail?

Customer:

no

XXXXX XXXXXnell :

remote assistance may be needed. let me opt out and open this question to other experts.

Expert:  Richard replied 3 years ago.
Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Click the below link and click START MEETING on the web page

www.joinme.com

It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (exaple: 456-789-123) in your message to me here please

Thank you
Customer: replied 3 years ago.

i am not getting numbers only another company asking me to log in


 

Expert:  Richard replied 3 years ago.
You will get the numbers when you carefully follow my instructions.

It always works.

I will repeat the instructions below again

Click the below link and click START MEETING on the web page

www.joinme.com

It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (exaple: 456-789-123) in your message to me here please

Thank you
Customer: replied 3 years ago.

i am in but cannot see what you are doing

Expert:  Richard replied 3 years ago.
You need to give me the code number to connect, send it here

Just like in my instructions please.

Customer: replied 3 years ago.

217 599 280

Expert:  Richard replied 3 years ago.
Connecting now, click on the joinme program at the bottom of the screen and give me access please.

Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36526
Experience: Over 15 years of consulting to the IT industry
Richard and 2 other Computer Specialists are ready to help you