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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36526
Experience:  Over 15 years of consulting to the IT industry
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Microsoft outlook not working, says it is unable to find the

Customer Question

Microsoft outlook not working, says it is unable to find the server, my provider is Talk Talk. How can I contact Talk Talk to find out what to do?
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me please which version of Outlook you are using?

Thank you
Customer: replied 3 years ago.


I think it is Microsoft outlook 2010

Expert:  Richard replied 3 years ago.
Thank you Mary

In Outlook, click File, Info, Account Settings.

click on your email account and click Change.

Then click More Settings.

Click on the Advance Tab and make sure these values are entered.

mail.talktalk.net into the Incoming mail server box.
Port number 110 into the Incoming server (POP3): box.

smtp.talktalk.net into the Outgoing mail server (SMTP): box.

Port number 587 into the Outgoing server (SMTP): box.

Select SSL from the Use the following type of encrypted connection drop-down list.

Save this and then tell me please if Outlook now sends and receives.

Let me know the results please
Customer: replied 3 years ago.


I did as you said. I changed the settings from pop3.gotadsl.co.uk on incoming and from smtp.gotadsl.co.uk on the Account settings, as you said, then went to Advanced, where there was 110, and I changed the outgoing to 587, and clicked SSL.


Then I waited, and the same message came back with red crosses, cannot connect to the server.

Expert:  Richard replied 3 years ago.
ok, the port was wrong Mary, you change the outgoing port, not the incoming port.

Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Can you please click on my link below.

http://tinyurl.com/9439e

This will download a program to your computer.

Run this program by double clicking it.

You will then see a Code and Password.

Please send that to me in your next message.

Thank you
Customer: replied 3 years ago.


My code is 877 968 825 and password XXXXX XXXXX

Expert:  Richard replied 3 years ago.
Connected
Richard and other Computer Specialists are ready to help you
Customer: replied 3 years ago.


Richard - it's all gone wrong again. Says can't connect. And now I can't even get access to my webmail via talk talk. Help, please. Mary

Expert:  Richard replied 3 years ago.
What is the error you get via Webmail, as this indicates a server problem on Talk Talks side.
Expert:  Richard replied 3 years ago.
What is outlook saying as an error?
Customer: replied 3 years ago.


The same as before, ie sent/receive error, little red crosses and unable to connect to the server (with a long number in brackets (oooc......)

Expert:  Richard replied 3 years ago.

Can you restart the computer

 

Tell me if it then connects

 

Customer: replied 3 years ago.


877 968 825


2029

Expert:  Richard replied 3 years ago.
I need you to first restart the computer Mary and tell me if it now connects please.

Customer: replied 3 years ago.


No, it's still the same. Shall I try the web mail again to see what happens? Please don't abandon me! Mary

Expert:  Richard replied 3 years ago.
I wont Mary!

Yes, try Webmail, and if it fails, change your password on the Webmaiil login page and use this new password.

Let me know the results please
Customer: replied 3 years ago.


sent you message through web-mail. this time it worked - with old password.

Expert:  Richard replied 3 years ago.
ok, it is going to be their servers Mary, not your computer, as your computer has no impact at all on Webmail, so they will be having issues on their side.

Is outlook working again?
Customer: replied 3 years ago.


No. As it was - not sending, not receiving....

Expert:  Richard replied 3 years ago.
You did not change the settings correct?
Customer: replied 3 years ago.


No, I didn't touch anything after you did them.

Expert:  Richard replied 3 years ago.
ok, its going to be their server Mary, it wont just stop working all of a sudden.

Call 0843 218 6832 which will put you in contact with Talk Talk and have them check for any issues of the server you are connecting to.

Let me know the results please

Customer: replied 3 years ago.


They asked me (all automatic) to check my router (OK) and then what was the problem - I said I could not receive e-mails - they said 'connectivity' and they would text me a response after tests (take one hour). Did I want them to divert 'calls' to my mbile or another number? I said - no. (I don't get my phone calls through talk talk.) They have texted me that they will update me when tests are finished.

Expert:  Richard replied 3 years ago.
Thanks Mary

Let me know the results please
Customer: replied 3 years ago.


Well, I am not pleased. Finally< I got transferred to 0800 083 3003, Tal-talk support and was told by Becky that the Outlook e-mail has been down since yesterday, that they are working on it, but they have no idea when they are going to get it back and running. Why wasn't I told? I asked. Because I'm business talk-talk and probably it was the residence team I communicated with ....she did apologize, and suggested I try switching my router on and off every 4 hours, and if it's not back - in a couple of days - ring again for more info. Thanks for your help...I may be in touch again, but I hope not.....

Expert:  Richard replied 3 years ago.
Thanks for the feedback Mary.

It is a little disappointing from them, but let me know if they take longer then expected to resolve this.