Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.
Are you using Internet Explorer browser/
thanks, XXXXX XXXXX like me to remotely connect and fix this/
yes but I would like to know how you have done the fix so I can do it if it happens again
I will install a software to fix this, actually this happens due to your touchpad
Would you like to do it yourself/
is this a permanent fix or likely to happen again
ok then please do this for me
In case this happens again, you can easily redownload and install this free software
pls click on this link and join the session; http://18.104.22.168:8040/?Session=3236423e-5d3c-4874-9c53-c821b9e2f1fd
In case you find any issues connecting to session, let me know.
having trouble joining the session
press ctrl + J to open downloads window and double click on elsinore tool
Still facing issues, let me know
still cant get in
please click on this link and save touchfreeze: http://tinyurl.com/8ggo8sy
let me know when done
now open downloads page by clicking Ctrl + J
and double click on the saved touchfreeze file and install it
ok installed but when I try to exit it asks are you sure you want to cancel installation
if its installed, exit
and see if you see an icon for it on bottom right on taskbar/
Do you see the icon?
its not on desk top
it looks like a touchpad
no not there
In that case its not installed properly
do this again;
ok it install in about 10 secs and asks to press finish which I have done, then there is a screen behind it which if I try to close it asks do you want to cancel installing ?
Let me try it myself and try to guide you
first screen click next
When done, you should see a touchpad icon with a green tick on it on the right bottom
easy but still cant see in icon
No issues, it may be hidden
try typing something and see if the jumping issue is gone
ok , now I don't know what to type , is this something that I can re-visit with you if I find it hasnt worked. All seems ok at the moment
If you need me again, you can find me.
You can come back to this page using the email from Justanswer.com
ok then thanks
And to finish this chat for now, kindly rate me below using the smileys.
That will credit me for the help. Thank you.