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Ask Ansh P. Your Own Question

Ansh P.
Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8148
Experience:  Professional computer engineer working as systems developer with top multinational company.
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I am using a lap top and when I type the cursor jumps all over,

Resolved Question:

I am using a lap top and when I type the cursor jumps all over, back between words I have just typed. I end up with a load of typed rubbish.
Submitted: 2 years ago.
Category: Computer
Expert:  Ansh P. replied 2 years ago.

Ansh P. :

Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.

Ansh P. :

Are you using Internet Explorer browser/

Customer:

yes

Ansh P. :

thanks, XXXXX XXXXX like me to remotely connect and fix this/

Customer:

yes but I would like to know how you have done the fix so I can do it if it happens again

Ansh P. :

I will install a software to fix this, actually this happens due to your touchpad

Ansh P. :

Would you like to do it yourself/

Customer:

is this a permanent fix or likely to happen again

Ansh P. :

permanent fix

Customer:

ok then please do this for me

Ansh P. :

In case this happens again, you can easily redownload and install this free software

Customer:

ok

Ansh P. :

pls click on this link and join the session; http://166.78.231.170:8040/?Session=3236423e-5d3c-4874-9c53-c821b9e2f1fd

Ansh P. :

In case you find any issues connecting to session, let me know.

Customer:

having trouble joining the session

Ansh P. :

press ctrl + J to open downloads window and double click on elsinore tool

Ansh P. :

Still facing issues, let me know

Customer:

still cant get in

Ansh P. :

please click on this link and save touchfreeze: http://tinyurl.com/8ggo8sy

Ansh P. :

let me know when done

Customer:

done

Ansh P. :

now open downloads page by clicking Ctrl + J

Ansh P. :

and double click on the saved touchfreeze file and install it

Customer:

ok installed but when I try to exit it asks are you sure you want to cancel installation

Ansh P. :

if its installed, exit

Ansh P. :

and see if you see an icon for it on bottom right on taskbar/

Customer:

ok done

Ansh P. :

Do you see the icon?

Customer:

its not on desk top

Ansh P. :

right bottom

Ansh P. :

it looks like a touchpad

Customer:

no not there

Ansh P. :

In that case its not installed properly

Ansh P. :

do this again;



now open downloads page by clicking Ctrl + J





11:49 PM



and double click on the saved touchfreeze file and install it



Customer:

ok it install in about 10 secs and asks to press finish which I have done, then there is a screen behind it which if I try to close it asks do you want to cancel installing ?

Ansh P. :

Let me try it myself and try to guide you

Customer:

ok

Ansh P. :

first screen click next

Ansh P. :

next again

Ansh P. :

click install

Ansh P. :

click finish

Ansh P. :

Thats it

Ansh P. :

When done, you should see a touchpad icon with a green tick on it on the right bottom

Customer:

easy but still cant see in icon

Ansh P. :

No issues, it may be hidden

Ansh P. :

try typing something and see if the jumping issue is gone

Customer:

ok , now I don't know what to type , is this something that I can re-visit with you if I find it hasnt worked. All seems ok at the moment

Ansh P. :

If you need me again, you can find me.

Ansh P. :

You can come back to this page using the email from Justanswer.com

Customer:

ok then thanks

Ansh P. :

And to finish this chat for now, kindly rate me below using the smileys.

Ansh P. :

That will credit me for the help. Thank you.

Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8148
Experience: Professional computer engineer working as systems developer with top multinational company.
Ansh P. and other Computer Specialists are ready to help you

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