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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 38368
Experience:  Over 15 years of consulting to the IT industry
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My e-mail receives and transmits intermittently. It will only

Resolved Question:

My e-mail receives and transmits intermittently. It will only send messages if they are replies. Replies show in "sent" but other e-mails do not. This is of the utmost importanceas we are in the middle of a family emergency.
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me please which email program you are using to send emails from?

eg: Windows Live Mail, Outlook 2010?

Thank you
Customer: replied 3 years ago.

Livemail

Expert:  Richard replied 3 years ago.
thanks Liz

when you send a new message, what is the error you get when it fails?

Customer: replied 3 years ago.

Ox899CCC90


-ERR


Protocol POP3


Port 110

Expert:  Richard replied 3 years ago.
Thanks

which antivirus are you using?

Or Can I log on and look please on the connected computer?

Can you please click on my link below.

http://tinyurl.com/9439e

This will download a program to your computer.

Run this program by double clicking it.

You will then see a Code and Password.

Please send that to me in your next message.

Thank you
Customer: replied 3 years ago.

It won't dow nload


Please log on and take over my computer

Expert:  Richard replied 3 years ago.
I cannot until you run the program

How do you mean it will not download? What error do you get?
Customer: replied 3 years ago.

I don't get an error - it just doesn't happen. How long should it take to download. I double-clicked the "Save File" prompt. Was this right?

Expert:  Richard replied 3 years ago.
yes, then you run the file after you have downloaded it Liz

Customer: replied 3 years ago.

No code or passwod have appeared

Expert:  Richard replied 3 years ago.
You need to run the file you downloaded Liz

It works, I do this many times per a day.

Just follow the instructions correctly and carefully please.

Its not working because you are not doing this

Can you please click on my link below.

http://tinyurl.com/9439e

This will download a program to your computer.

Run this program by double clicking it.

You will then see a Code and Password.

Please send that to me in your next message.

Thank you

Customer: replied 3 years ago.

I'm sorry - I must be very stupid. When I click the file a box comes up an d I doub le click "Save file". Then nothing happens.

Expert:  Richard replied 3 years ago.
Yes, then after saving the file, Double Click it to RUN IT Liz

Just Like my instructions say

Customer: replied 3 years ago.
NNN-NN-NNNN/p>

4567


 


 

Expert:  Richard replied 3 years ago.
connecting
Richard and 5 other Computer Specialists are ready to help you
Customer: replied 3 years ago.

You did not answer my se3cond question. I am unable to SEND although I can RECEIVE.