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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 37653
Experience:  Over 15 years of consulting to the IT industry
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I cannot access my BT email as I have no idea what my password

Resolved Question:

I cannot access my BT email as I have no idea what my password XXXXX XXXXX have tried all the on line ways and have ne sucess
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

I am not sure, so checking, but have you attempted to reset the password XXXXX my link below?

http://register.btinternet.com/cgi-bin/load_page?page=/selfhelp/pwdRst_username.html

If so, what stops you from completing this?

Please let me know

Thank you
Customer: replied 3 years ago.

because I can't access my email at all on BT

Expert:  Richard replied 3 years ago.
yes, but the link I gave is the reset procedure to reset your password, so you can access your emails again.

Can you click the link (repeated below) and follow the procedure please?

http://register.btinternet.com/cgi-bin/load_page?page=/selfhelp/pwdRst_username.html

Let me know the results please
Customer: replied 3 years ago.

Did not help

Expert:  Richard replied 3 years ago.
Ronald

What stops you from completing this?

Customer: replied 3 years ago.

Because it tells me to go to the HELP desk and that is as far as it goes

Expert:  Richard replied 3 years ago.
ok, then you will need to call in order to have the password XXXXX

You wont be able to do it online.

Call 0800 100 400

Once in contact with a customer service representative, your password XXXXX then be reset over the phone and you can then use this new password XXXXX log in.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
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