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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 37544
Experience:  Over 15 years of consulting to the IT industry
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My ccurrent inbox items have disappeared - how can I retrieve

Customer Question

My ccurrent inbox items have disappeared - how can I retrieve them please ?
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me for which email service this is? eg: Yahoo, Gmail, Hotmail?

Thank you
Customer: replied 3 years ago.

Yahoo

Expert:  Richard replied 3 years ago.
Thanks Don,

Just to check, have you signed out and signed in again to see if they appeared?

Customer: replied 3 years ago.

No

Expert:  Richard replied 3 years ago.
ok, can you do this now Don.

Click on the picture of the person in the top right and click Sign out.

Then sign back in and tell me if you now see your emails please.

Let me know the results please

Customer: replied 3 years ago.

I clicked on your picture but couldn't see sign out and if I do sign out how do I get back to you ? you will realise I wear L plates when using my lap top !

Expert:  Richard replied 3 years ago.
I do now Don!

You do not click on MY Picture, in Yahoo, you click on the picture in the top right and choose Sign out.

This is how you do it

Let me know the results please
Customer: replied 3 years ago.

Did as you said but did not work !!

Expert:  Richard replied 3 years ago.
ok, then you will need to fill in this request form Don to have the emails returned.

The form is available on my link below.

http://help.yahoo.com/l/us/yahoo/mail/ymail/restore.html

Fill in this form and allow 24 hours for the emails to be returned to your account.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Richard and 2 other Computer Specialists are ready to help you
Customer: replied 3 years ago.

No thankyou