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Josh
Josh, Computer Enthusiast
Category: Computer
Satisfied Customers: 20201
Experience:  Expert for over 10 years
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cannot connect my home hub to my kindle

Resolved Question:

cannot connect my home hub to my kindle
Submitted: 3 years ago.
Category: Computer
Expert:  Josh replied 3 years ago.
Hi! My name is XXXXX XXXXX I will be assisting you. Let's get started!

Do you get any error messages?
Customer: replied 3 years ago.


Authentication failed

Expert:  Josh replied 3 years ago.
Which Kindle model do you have?
Customer: replied 3 years ago.


hdfire

Expert:  Josh replied 3 years ago.
Thanks Eileen.

There are two ways that resolve this issue. If the first one fails, please go to the next one.

1 - Unplug the router and wait 1 minute. Plug back in the router and wait 1 minute. Press and hold down the power button on the Kindle until it restarts and try to connect again.

2 -
  1. Swipe down from the top of the screen.
  2. Tap More, and then tap Device.
  3. Tap Reset to Factory Defaults.

After the factory restore, connect again.

Customer: replied 3 years ago.

i did this with AMAZON EARLIER and it still didn't work

Expert:  Josh replied 3 years ago.
You did both of those steps earlier with Amazon?
Customer: replied 3 years ago.


yes and have also been in contact with BT

Expert:  Josh replied 3 years ago.
Eileen,

I am shocked that Amazon let you get off the phone after performing those steps and it didn't work. The issue does not have to do with BT(even if Amazon tries to say so) but with the Kindle itself. Amazon should have issued you a replacement on the spot to resolve this issue.

Please call them back here: 1-866-321-88511-866-321-8851
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