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Pete
Pete, Computer Enthusiast
Category: Computer
Satisfied Customers: 17699
Experience:  Over 16 years of experience in the Electronics and IT industries.
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Help in sending attachments using Windows 7 operating syst

Resolved Question:

Help in sending attachments using Windows 7 operating system. [email protected]
Submitted: 3 years ago.
Category: Computer
Expert:  Pete replied 3 years ago.

Pete :

Hi there,

Pete :

I am Pete, a computer expert, and I'll be happy to assist with your question.

Pete :

Could you explain a little more about what you are trying to do?

Pete :

For example, are you trying to attach a photo or a file to an email?

Customer:

Photo and /or text message

Pete :

Ok, and are you trying to send the attachments using a computer, or a phone or some other device?

Customer:

using ASUS computer

Pete :

Ok, great, can you please let me know:

Pete :

1. What is your level of experience in computers?
2. Have you been able to send attachments ok using this computer previously, or are you trying for the first time?
3. Who is your email provider?
4. What size is the attachment?

Customer:

1Self taught ;2 years

Customer:

2)no first time

Customer:

3)gmail

Customer:

4)A4

Pete :

Ok, and do you know the size of the file attachment in MegaBytes?

Pete :

(you can right-click the file and select Properties to find this)

Pete :

Can you also let me know:

Pete :

5. How are you accessing GMail? e.g. are you using MS Outlook, or Windows Live Mail, or some other method?
6. What have you tried so far?
7. Are you getting any error messages?
8. Would you like me to connect remotely and give remote assistance?

Customer:

No,average typed page or with photo news paper pixels

Customer:

6)gmail

Customer:

7)no,have not got that far

Pete :

hI,

Pete :

I have not heard back from you in some time - are you having any difficulties replying?

Customer:

Have You received 6) and 7) ?

Pete :

I still haven't heard back from you, so this chat session will end now.



You can use the "Attach files" paperclip icon in GMail to add attachments to your email.
When you click the icon, you will need to browse to the location where the file is stored on your computer and select it to be attached.


Try that and let me know how you get on.


If you need further assistance, please refresh the page and enter your reply on a new line.



Thanks!



Pete.

Customer:

Ok Pete,i should be able to handle this attachment except i need to print your instructions .Cannot see print icon.

Pete :

Hi again,
to print off the instructions, you should see a Print icon on this page when you refresh it (by pressing the F5 button).

Expert:  Pete replied 3 years ago.

Hi David, To print off the instructions, you should see a SHARE button on this page when you refresh it (by pressing the F5 button). Click on the SHARE button and it will allow you to select a Print option.

 

Pete and 2 other Computer Specialists are ready to help you
Expert:  Pete replied 3 years ago.
Hi David,


I'm just following up with you to see how everything is going. Did my answer help?

Let me know,

Pete.