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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 171
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I was given a kobo ereader for christmas 2012 as I was expected

Customer Question

I was given a kobo ereader for christmas 2012 as I was expected to be in hospital after having stroke. My wife was correct I was discharged 3 months later paralysed down the left side. It would have been a superb gift since the day I received it I have not been able download any books and I don't know why. Can you please help.
Submitted: 3 years ago.
Category: Computer
Expert:  Michelle replied 3 years ago.

Michelle :

Hi there, I am Michelle, and i am a licensed computer professional, i see you are asking about Ereader, i think i can help you. I have an overall 9 years of experience in this area and have helped hundreds of customers in fixing there problems.

Michelle :

Please tell me the problem you are facing in a bit detail.

Michelle :

are you able to connect to the internet fine.

Michelle :

while you try to download what happens, do you get any error while downloading.

JACUSTOMER-i1umzxx7- :

I can connect to the internet please give me a moment to move my laptop. Please remember I only have 1 useable hand/arm.

Michelle :

please take your time i only serving one customer at one time.

Michelle :

i only serve i mean

JACUSTOMER-i1umzxx7- :

I think I am no ready

Michelle :

i am sorry i didnt understand

JACUSTOMER-i1umzxx7- :

I am connected to he internet nd the kobo is also into my computer

Michelle :

how are you trying to download the ebook and from which link

Michelle :

please tell me the steps you are doing to download the ebook and tell me the error you get.

JACUSTOMER-i1umzxx7- :

I honestly don't know as I have tried so many different way and I can't remember ever receiving an error message.

Michelle :

ok in that case let me give you the steps for you to follow and download ebooks

JACUSTOMER-i1umzxx7- :

ok

Michelle :

check this video link and then try to download ebooks from the kobo link this will help you download ebooks

JACUSTOMER-i1umzxx7- :

No video link has been received

Michelle :

did you get it now

JACUSTOMER-i1umzxx7- :

ok

Michelle :

you can download ebooks from this link

Michelle :

Let me know if the solution has worked for you or not.

Michelle :

use the reply to expert button to reply back please don't rate negative as we are still working with question and you can ask as many times you want till you are satisfied.

JACUSTOMER-i1umzxx7- :

still not worked

Michelle :

whats happening can you tell me where the problem is

Michelle :

are you able to open the download ebooks link

Michelle :

any error while downloading

JACUSTOMER-i1umzxx7- :

does not seem to be a video only instructions on what kobo is and what is ereading

Michelle :

can you open the browser on your kobo tab

Michelle :

and then try opening this download ebook link

Michelle :

let me know if the link opens fine

Michelle :

http://store.kobobooks.com/en-US/ebooks

JACUSTOMER-i1umzxx7- :

its not opening and I've even tried to type it in manually

Michelle :

try to open some other website on the kobo like www.yahoo.com just to make sure the kobo is browsing fine

Michelle :

open www.justanswer.com on your kobo and tell me if it opens fine or not