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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36526
Experience:  Over 15 years of consulting to the IT industry
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I cannot receive emails a message keeps coming up Cannot connect

Resolved Question:

I cannot receive emails a message keeps coming up 'Cannot connect to server'. My email address [email protected] the last update appears to be 29 January
This morning I requested an email from Discover BT Broadband,nothing has been received.

Your help would be appreciated.

Alan Crawford
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

The issue is on your iPad connecting to your BT email account correct Alan?

Please let me know

Thank you
Customer: replied 3 years ago.
Yes the issue is the connnection to my email address no emails received
recently,I know that some have been sent to me
Expert:  Richard replied 3 years ago.
Thank you

On the iPad go to Settings, General, Reset, Reset Network Settings.

Press this and when it has completed you may need to connect to your wireless network again.

Then tell me please if it can retrieve the emails.

Thank you
Customer: replied 3 years ago.
Thank you Richard for your suggestion,I have tried resetting as you suggested. but,I still cannot receive emails,I was looking at the wrong page
for ypur reply,sorry about delay.

I mentioned in my previous reply that my daughter received. an email
from my email address with a link which she died not open,could there be
a bug in the system?
Expert:  Richard replied 3 years ago.
Ok,

Go to Settings, Mail and press on your account Alan, then at the bottom select Delete account.

Once done, add the email account back to the iPad and tell me if you now receive emails on it please.

Customer: replied 3 years ago.
Thank yo Richard,I cancelled the account and entered it again.It now
says 'This account may not be able to receive or send emails'
What next.

Alan
Expert:  Richard replied 3 years ago.
ok, it said it May not, but have you tried to send an email Alan?
Customer: replied 3 years ago.
I tried to send email to my Daughter,but it was not sent and put into my
Outbox by Yahoo

Alann
Expert:  Richard replied 3 years ago.
Are you able to log into your account here Alan?

Click me to open

Customer: replied 3 years ago.
Thank you Richard I did log in but Yahoo have said that there has
been unusual activity on the site it may have been compromised
they have advised me to upgrade my BT NetProtect Plus and ppssibly
change my password.

iI will advise you of the results later,have to charge my iPad

Alan
Expert:  Richard replied 3 years ago.
Thanks, XXXXX XXXXX why you could not send on the iPad.

Once you have done this, the iPad will then be able to send.

Let me know the results please

Thank you
Customer: replied 3 years ago.
Thank you Richard I have now solved the problems,your help has been
invaluable,I see that I have 33 emails waiting,I am going to be busy.
Expert:  Richard replied 3 years ago.
Perfect Alan, and glad I was able to solve this with you.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
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