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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 31327
Experience:  Over 15 years of consulting to the IT industry
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At present I am unable to receive or send e-mails. This service

Customer Question

At present I am unable to receive or send e-mails. This service has been very good for past 5 years so what is wrong now?
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me please which email service you are using? EG: Hotmail, Yahoo, Gmail?

And are you using it directly on their website? Or via an email program such as Outlook 2010?

Thank you
Customer: replied 2 years ago.


btinternet.com using it directly from BT.

Expert:  Richard replied 2 years ago.
Thank you Eleanor,

And to check, it is not accepting your login and password correct?

Customer: replied 2 years ago.


It is not accepting my login and password.

Expert:  Richard replied 2 years ago.
Thank you

You will need to reset your password and use this new password Eleanor, as somehow your password has been changed.

To do this, please click on my link below

Click me to open

Once you have reset the password, then use this new password please to log in.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you

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