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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 169
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I have a Humax HDR-Fox T 2 Box. It has a message error as follows

Customer Question

I have a Humax HDR-Fox T 2 Box. It has a message error as follows

ERROR E-OS (in pink)

OTA Start

Ver a7.33 Press Standby button to restart.

Having pressed standby it said :Download will start: this did not happen.
What can I do to get the box working again.
Submitted: 3 years ago.
Category: Computer
Expert:  Michelle replied 3 years ago.

Michelle :

Hi there, I am Michelle, and i am a licensed electronics professional, i see you are asking about humax hdr-fox t2, i think i can help you. I have an overall 9 years of experience in this area and have helped hundreds of customers in fixing there problems.

Michelle :

E-OS displays when the firmware upgrade failed and the os is the error Operating System Incorrect Operating System

Michelle :

solution will be to Set to back to Factory Default

Michelle :

During a software update, where an HDF file on USB stick is presented to a HUMAX unit, The progress of the update is monitored until completion, If an error is detected a code will be displayed on the front panel and the process will be halted, The same codes will be displayed for both Original and Customised firmware, As this is not a function of the Customised Firmware.

Michelle :

If you have any external hard rive connected to the box please remove it the hdd can be corrupted

Michelle :

Check Menu >> Settings >> System >> System Information details, They should be :-

Michelle :

Model Name : HDR-Fox T2 Software Version : FHTCP 1.02.XX (28 = current)
Loader : a7.30 or a7.31 or a7.32 System ID : 80BC.7E00
Update Date : Date ( current = 26 May 2012) Micom Version : 9.3
Mac Address : 00:03:78:XX:XX:XX or DC:D3:21:XX:XX:XX

Michelle :

You could get the 'Error:E-OS' message if System ID or Mac address is displayed incorrectly

Michelle :

Try downloading the firmware from Humax website to a USB and install it that will fix the problem.

JACUSTOMER-y9rbgqx2- :

The error message is still on the screen

JACUSTOMER-y9rbgqx2- :

I can not use the menu button as nothing is working

Michelle :

un plug the power cable from the wall or ups device connected to the Humax HDR-Fox T 2.

Michelle :

leave it turned off for 3 mins

JACUSTOMER-y9rbgqx2- :

I have un pluged box but the same error message is displayed. It will not clear

Michelle :

how old is the player?

Michelle :

it has 500gb or 1TB

JACUSTOMER-y9rbgqx2- :

The player was purchased new on 24th November 2012

Michelle :

it has 500gb or 1TB

JACUSTOMER-y9rbgqx2- :

Yes it has 500gb

Michelle :

you will have to update the firmware then it will work fine

Michelle :

i am attaching a video link please refer to it and follow the firmware upgrade steps.