Hello sir/madam, I would like to help you. Please let me know when you are ready.
hi, it is called tech support scam
did you give them your credit card?
when you receive another call, and if you receive such calls in the future, just hang up and never give them your credit card.
did they install a program on your computer?
yes that's fine but what damage has already been done do I cancel the card
so what we need to do now is,
1) call your bank and cancel the card. and request a refund (don't let your bank allow the transaction)
2) install a well known good program like norton, avg or mcafee and scan your computer fully
sorry I missed the second part Microsoft security / Malewareby anti/c cleaner
if you don't cancel your credit card, since they already have your credit card number, they may charge you again in the future
i just noticed that picasa does not store photos.
the bank checked with me before the transaction was completed so I have obviously lost that money are they likely to corrupt
so unfortunately we have no change to get the money back
our best option is to cancel the card and prevent any future charges
the PC are the these items they have loaded ok or should they be cleared
if you install a program like norton, avg or mcafee, you can completely scan your computer
and these programs will find the malware/spyware/virus and then delete them
they took the MacAfee and Norton off my pc obviously for that reason
you need to reinstall mcafee or norton
what is my next move cancel the card? change Microsoft password?