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Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
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Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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My hotmail has not been accessible for many months. I used

Resolved Question:

My hotmail has not been accessible for many months. I used to click on the hotmail icon and get straight into my e-mails. When I click on the icon it goes to account name and ;password, which I don't remember as I have been using hotmail for many years. As I use my e-mails for agencies sending me info on jobs, as well as my own personal e-mails,I need to get into my e-mails again asap. Please can you assist me.
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.

XXXXX XXXXXnell :

hello sir/madam
I would like to help you, please let me know when you are ready

Customer:

I am available for the next 15 minutes.

Customer:

Hello Jerry,

XXXXX XXXXXnell :

hi,

XXXXX XXXXXnell :

we can go step by step

XXXXX XXXXXnell :

what is the Hotmail you are having problems with?

Customer:

I am available for the next 15 mins if that is sufficient time for you to help me.

Customer:

Thanks,

XXXXX XXXXXnell :

can you type your email again, please replace @ with AT when typing your email here

Customer:

Pamcatsx3atlive.co.uk

XXXXX XXXXXnell :

checking

XXXXX XXXXXnell :

do you have a phone number, ending like ...... 69?

Customer:

yes

XXXXX XXXXXnell :

what is the last 4 digits of it? (to be able to access to the system we need to enter it)

Customer:

4169

XXXXX XXXXXnell :

thanks, XXXXX XXXXX will receive a call, you will be given a "code". can you enter the code you receive here

Customer: (NNN) NNN-NNNN/p>
XXXXX XXXXXnell :

thank you, XXXXX XXXXX XXXXX you like to have? I will set a new one for you

Customer:

Chocolate1

XXXXX XXXXXnell :

done. you can access your Hotmail now

Customer:

Many thanks, Pam

XXXXX XXXXXnell :

you are welcome.

XXXXX XXXXXnell :

I will be happy if you rate my service using one of the smiley icons.
I will be happy to help you if you may have problems in the future.
Have a nice day,
Best regards.

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