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Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I have just tried to change my bt yahoo email password. system

Resolved Question:

I have just tried to change my bt yahoo email password. system is now not recognising user ID or new (or old) password
Submitted: 2 years ago.
Category: Computer
Expert:  Jerry Hannell replied 2 years ago.

XXXXX XXXXXnell :

hello sir/madam

XXXXX XXXXXnell :

I would like to help you, please let me know when you are ready

Customer:

ready

XXXXX XXXXXnell :

hi, what is the bt email you are having problems with ?

Customer:

bt yahoo

XXXXX XXXXXnell :

what is it? (your email)

Customer: [email protected]
XXXXX XXXXXnell :

can you type it again, please replace @ with AT when typing your email here

Customer:

christopher.friend1ATbtinternet.com

XXXXX XXXXXnell :

I am checking

XXXXX XXXXXnell :

what is postcode ? (associated with your bt)

XXXXX XXXXXnell :

birthdate, and your mother's maiden name

Customer:

EX13 8ST

Customer:

02/10/1938 Williams

XXXXX XXXXXnell :

checking

XXXXX XXXXXnell :

thank you, XXXXX XXXXX XXXXX you like to have?

XXXXX XXXXXnell :

I will set a new password XXXXX you

Customer:

TrAvIs40FnTn

XXXXX XXXXXnell :

setting

XXXXX XXXXXnell :

done

XXXXX XXXXXnell :

you can access your bt now

Customer:

Thanks

XXXXX XXXXXnell :

you are welcome.

XXXXX XXXXXnell :

I will be happy if you rate my service using one of the smiley icons.
I will be happy to help you if you may have problems in the future.
Have a nice day,
Best regards.

Customer:

Will do. Cheers.

XXXXX XXXXXnell :

have a nice night.

Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience: Experience in Windows environment. ASP, Visual Basic, Ajax
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