Yes i would need access to the computer which has the problem i will remote access on the problem computer. to open this chat open justanswer email on your laptop this chat box will open then you then click on the link.
Click the Link above
1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know any issues
Thank you very much!!