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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5493
Experience:  B.Sc. Computer Science with Honors
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downloaded avg but still getting virus scanning pop ups. Internet

Customer Question

downloaded avg but still getting virus scanning pop ups. Internet is slow, cant download itunes....
Submitted: 3 years ago.
Category: Computer
Expert:  Michelle replied 3 years ago.
Hi there, I am Michelle, and i am a licensed computer professional, i see you are asking about virus alert and slow download, i think i can help you. I have an overall 9 years of experience in this area and have helped hundreds of customers in fixing there problems.

let me know when you are available to chat.
Customer: replied 3 years ago.
Hi yeah ready to chat
Expert:  Michelle replied 3 years ago.
What have you tried so far to fix the problem your self please tell me all the steps you have tried.
Customer: replied 3 years ago.
Initially I restored to factory settings because I was getting a black screen and I had no standard programmes like Internet explorer or when I went into the windows start menu it was empty so not even a calculator! I then downloaded avg anti virus software because I couldn't download iTunes as getting error message 14000 I think. Keep getting all different antivirus software adverts popping up now and pc cleaner, that type of warning. Registers helper popps up saying invalid entries and so it goes on.
Expert:  Michelle replied 3 years ago.
I can remote access and check the inside problem of your windows operating system and then i can let you know the troubleshooting steps which you can follow to fix the problem of downloading Itunes and getting rid of the popups you are encountering.
Remote support is an additional value added feature in justanswer, you can choose chat or remote support please let me know.
Customer: replied 3 years ago.
Remote support please
Customer: replied 3 years ago.
I'm responding from my iPad but you would need to access my laptop.
Expert:  Michelle replied 3 years ago.

Yes i would need access to the computer which has the problem i will remote access on the problem computer. to open this chat open justanswer email on your laptop this chat box will open then you then click on the link.

 

http://166.78.231.170:8040/?Session=4b8a5dc5-8f94-44f0-b05d-0ff796ee2049

 

Click the Link above

 

1) Click Join

2) Click Run/OK/Yes/Allow if asked

3)Click Allow /Run/Ok if asked by Anti Virus

4)Let me know any issues

Customer: replied 3 years ago.
Ok logging in via laptop now. Thank you
Customer: replied 3 years ago.
Hi, it's saying connected now
Customer: replied 3 years ago.

hello

Expert:  Michelle replied 3 years ago.
Connected and issue resolved using remote access.

Thank you.
Michelle and 3 other Computer Specialists are ready to help you
Customer: replied 3 years ago.

Thank you very much!!


 

Expert:  Michelle replied 3 years ago.
Its fixed now you can use your computer without any problem.

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