My name is XXXXX XXXXX I will be assisting you today. Please favorite or bookmark this page so you can return here if we get disconnected. Do you have the unit inside of any kind of home theater cabinet? If so, that can cause erratic behavior with devices like this
Also, hard drive errors on the Hard Drive can also cause problems like this.
No it is just on a TV shelf in the open.
Then it is probably hard drive corruption. You can try to get into the hidden system information menu: First, bring up the System Information menu page:
Access to the hidden menu is by an undocumented service code. In sequence, on the handset press Red, Green, Yellow, Blue, Green, Yellow, Blue (ignore the "no entry" icon that appears on the screen).
K will try this later and will let you know if it works but what do I do once I get the hidden menu up?
See if there are diagnostics or error reports in there. It's probably not going to fix the problem because if you are getting HD errors the drive is going and will need to be replaced which is possible to do yourself if you're savvy enough.
I am not very savvy with this sort of thing so if it cant be fixed cheaply I suppose it will have to be replaced.
I would go that route then because it is 4 years old after all.
OK thank you.