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Ask Wes Your Own Question

Wes
Wes, Consultant
Category: Computer
Satisfied Customers: 962
Experience:  Bachelor's Degree in Computer Science, 20+ years experience.
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Hi I have a Samsung tabs 2 but I cant install games Not Sure

Customer Question

Hi I have a Samsung tabs 2 but I can't install games Not Sure why ? Not got that any Apps on it only about 20 can you help me please.
Submitted: 2 years ago.
Category: Computer
Expert:  Wes replied 2 years ago.

Wes :

My name is XXXXX XXXXX I will be assisting you today. Please favorite or bookmark this page so you can return here if we get disconnected.

Wes :

Do other apps install okay?

Wes :

Let me know when you are ready to begin our conversation.

Customer:

I have other yes and other games just yesterday it wouldn't download games

Wes :

does it download games today?

Customer:

No tried before

Wes :

What games are you trying to download?

Customer:

Coin dozer and real driving he 3 but have tried other games just to see and no look

Customer:

Bf and his son have both games on same table no problem

Wes :

does it give you an error?

Customer:

No just doesn't do anything get the line thing when it stars but never get to arrow at the top of screen

Wes :

what if you go here... does it show it as install or installed?

https://play.google.com/store/apps/details?id=com.leftover.CoinDozer&hl=en

Wes :

Also does it say anything about it being incompatible with all of your devices?

Customer:

On my phone at min having trouble signing to justanswer on tablet but if go to play store say install

Wes :

try doing the install from the google play website above see if it sends it to your tablet

Customer:

How will it send to my tablet ?

Wes :

through the google play app

Wes :

just try it

Customer:

Ok

Customer:

Link not working

Wes :

if it's not working then you must be having connectivity problems with the tablet, which would explain why you are having trouble getting on just answer on the tablet and why the games aren't downloading.

Customer:

One min on tablet now will try see

Customer:

It says install

Wes :

click on install

Customer:

Said will be installed on bevice sortly but nothing happening yet

Wes :

okay you might need to power cycle the tablet or open the Play Store app

Customer:

Power cycle ?

Wes :

turn the tablet off completely, then turn it back on

Wes :

not just turn the screen off

Customer:

Ok will try that brb ok

Wes :

ok

Customer:

Hi table back on but justanswer being slow to load so on phone but not doing anything yet

Wes :

did the app start to download yet?

Customer:

No

Customer:

On tablet

Wes :

go into the play store on the tablet

Customer:

Ok

Wes :

find coindozer

Customer:

Ok

Wes :

click install

Customer:

It's doing the blue line thing

Wes :

is the line still moving?

Customer:

I didn't click install was already going it

Wes :

can you tap on the blue line thing?

Customer:

Yes

Wes :

does it show progress?

Customer:

No thing happens

Wes :

you may need to hard reset it back to factory specs... something is clearly amiss

Customer:

And how do I do that ?

Wes :

It'll wipe out any info on the tablet. You go to settings, then persona, then backup and restore... there should be a way to select factory data reset then select reset device, then delete all

Customer:

Ok will try and let you know

Wes :

Otherwise turn the tablet off, then hold the volume up button and press the power button. Hold the volume up button until you see the recovery program start after the samsung logo. Then use the volume up and down and go to Wipe Data/Factory Reset and press the power button to confirm.

Customer:

Ok doing it now it erasing

Customer:

On now just connecting to internet

Wes :

when you get it back up, put your google credentials in then immediately go in the store and try to download coindozer and let me know what ahppens.

Customer:

Doing that just saying password XXXXX lol not my day

Customer:

Ok download I hope

Customer:

It word thank you just got to all my over games back now lol

Wes :

Glad we got it going for you. Android gets cranky sometimes so doing that hard reset will fix most problems

Wes :

Also, please click on a smiley in the bottom right before you go

Customer:

Ok

Wes, Consultant
Category: Computer
Satisfied Customers: 962
Experience: Bachelor's Degree in Computer Science, 20+ years experience.
Wes and 4 other Computer Specialists are ready to help you

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