Ask a Computer Question, Get an Answer ASAP!
My name is XXXXX XXXXX I will be assisting you today. Please favorite or bookmark this page so you can return here if we get disconnected.
Do other apps install okay?
Let me know when you are ready to begin our conversation.
I have other yes and other games just yesterday it wouldn't download games
does it download games today?
No tried before
What games are you trying to download?
Coin dozer and real driving he 3 but have tried other games just to see and no look
Bf and his son have both games on same table no problem
does it give you an error?
No just doesn't do anything get the line thing when it stars but never get to arrow at the top of screen
what if you go here... does it show it as install or installed?https://play.google.com/store/apps/details?id=com.leftover.CoinDozer&hl=en
Also does it say anything about it being incompatible with all of your devices?
On my phone at min having trouble signing to justanswer on tablet but if go to play store say install
try doing the install from the google play website above see if it sends it to your tablet
How will it send to my tablet ?
through the google play app
just try it
Link not working
if it's not working then you must be having connectivity problems with the tablet, which would explain why you are having trouble getting on just answer on the tablet and why the games aren't downloading.
One min on tablet now will try see
It says install
click on install
Said will be installed on bevice sortly but nothing happening yet
okay you might need to power cycle the tablet or open the Play Store app
Power cycle ?
turn the tablet off completely, then turn it back on
not just turn the screen off
Ok will try that brb ok
Hi table back on but justanswer being slow to load so on phone but not doing anything yet
did the app start to download yet?
go into the play store on the tablet
It's doing the blue line thing
is the line still moving?
I didn't click install was already going it
can you tap on the blue line thing?
does it show progress?
No thing happens
you may need to hard reset it back to factory specs... something is clearly amiss
And how do I do that ?
It'll wipe out any info on the tablet. You go to settings, then persona, then backup and restore... there should be a way to select factory data reset then select reset device, then delete all
Ok will try and let you know
Otherwise turn the tablet off, then hold the volume up button and press the power button. Hold the volume up button until you see the recovery program start after the samsung logo. Then use the volume up and down and go to Wipe Data/Factory Reset and press the power button to confirm.
Ok doing it now it erasing
On now just connecting to internet
when you get it back up, put your google credentials in then immediately go in the store and try to download coindozer and let me know what ahppens.
Doing that just saying password XXXXX lol not my day
Ok download I hope
It word thank you just got to all my over games back now lol
Glad we got it going for you. Android gets cranky sometimes so doing that hard reset will fix most problems
Also, please click on a smiley in the bottom right before you go