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Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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My email account has been blocked due to a power failer 8days

Resolved Question:

My email account has been blocked due to a power failer 8days ago we have tried each day with secury question text phone calls and had no answers my son has also tried with email to get it unblocked to no avail is it possible for you to sort this for me.
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.

XXXXX XXXXXnell :

Hello sir/madam, I would like to help you. Please let me know when you are ready.


Customer:

Ready for chat know

XXXXX XXXXXnell :

hi,

XXXXX XXXXXnell :

are you unable to access your email?

Customer:

yes

XXXXX XXXXXnell :

what is the email you are having problems with?

XXXXX XXXXXnell :

can you type it again, please replace @ with AT when typing your email here

Customer:

betty.mikeathotmail.co.uk

XXXXX XXXXXnell :

checking

XXXXX XXXXXnell :

do you have a phone number ending with ...............11 ?

Customer:

yes 410911

XXXXX XXXXXnell :

can you check your phone, did you receive a text (sms) ?

Customer:

no we have not received any text

XXXXX XXXXXnell :

do you remember your password? or any other passwords you have used in the past?

Customer:

Westfields. Dempsey.BettyAnne

XXXXX XXXXXnell :

by the way, i sent again, did you receive anything to your phone?

Customer:

no

XXXXX XXXXXnell :

we need to submit a case to microsoft

XXXXX XXXXXnell :

what is first name and lastname of this hotmail account owner?

Customer:

Michael Head

XXXXX XXXXXnell :

birthdate

XXXXX XXXXXnell :

country

Customer:

29.9.1942

XXXXX XXXXXnell :

Name of first pet

Customer:

dempsey

XXXXX XXXXXnell :

are you from England, Scotland or Wales?

Customer:

England

XXXXX XXXXXnell :

postal code?

Customer:

SO529JW

XXXXX XXXXXnell :

do you remember the "subjects" of your recently sent emails? (a few of them, if you don't remember it we can leave this blank)

XXXXX XXXXXnell :

do you remember the names of any folders you've created, other than default folders like Junk, Drafts, or Sent ? (as you know, you can create custom folders in hotmail)

Customer:

photo. SW.

XXXXX XXXXXnell :

do you remember the email addresses of contacts you've recently sent emails to? a few of them will be useful

XXXXX XXXXXnell :

can you type the email again, please replace @ with AT when typing the emails here

Customer:

John Page(predictionleagueatyahoo.co.uk tm-head76athotmail.co.uk marybrianathotmail.co.uk

XXXXX XXXXXnell :

thank you very much, i just submitted the case to microsoft, we need to wait for a response from microsoft

XXXXX XXXXXnell :

if you want you can sign off now, and come back later to this page

XXXXX XXXXXnell :

can you add this page to your favorites (bookmarks)

XXXXX XXXXXnell :

when you come back, you can open this page from your favorites

Customer:

no we cannot get into favourits is okay if we leav e computer on this page sorry we are novice pensioners on the computer

XXXXX XXXXXnell :

ok, you can leave the computer on this page, i will inform you when i receive info from microsoft

Customer:

thankyou

XXXXX XXXXXnell :

you are welcome

XXXXX XXXXXnell :

hello again

XXXXX XXXXXnell :

we received the info from Microsoft

XXXXX XXXXXnell :

when you come back please let me know, so we can continue

Customer:

back at my computer

XXXXX XXXXXnell :

hi again

XXXXX XXXXXnell :

your new password XXXXX

XXXXX XXXXXnell : NNN-NN-NNNN
XXXXX XXXXXnell :

you can access your hotmail now

Customer:

I will try it now

XXXXX XXXXXnell :

waiting

Customer:

yes you have unblocked thankyou so much brilliant

XXXXX XXXXXnell :

happy to hear that. you are welcome.

XXXXX XXXXXnell :

I will be happy if you rate my service using one of the smiley icons.
I will be happy to help you if you may have problems in the future.
Have a nice day,
Best regards.

Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience: Experience in Windows environment. ASP, Visual Basic, Ajax
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