Hello sir/madam, I would like to help you. Please let me know when you are ready.
Ready for chat know
are you unable to access your email?
what is the email you are having problems with?
can you type it again, please replace @ with AT when typing your email here
do you have a phone number ending with ...............11 ?
can you check your phone, did you receive a text (sms) ?
no we have not received any text
do you remember your password? or any other passwords you have used in the past?
by the way, i sent again, did you receive anything to your phone?
we need to submit a case to microsoft
what is first name and lastname of this hotmail account owner?
Name of first pet
are you from England, Scotland or Wales?
do you remember the "subjects" of your recently sent emails? (a few of them, if you don't remember it we can leave this blank)
John Page ([email protected])
do you remember the names of any folders you've created, other than default folders like Junk, Drafts, or Sent ? (as you know, you can create custom folders in hotmail)
do you remember the email addresses of contacts you've recently sent emails to? a few of them will be useful
John Page. [email protected]
can you type the email again, please replace @ with AT when typing the emails here
John Page(predictionleagueatyahoo.co.uk tm-head76athotmail.co.uk marybrianathotmail.co.uk
thank you very much, i just submitted the case to microsoft, we need to wait for a response from microsoft
if you want you can sign off now, and come back later to this page
can you add this page to your favorites (bookmarks)
when you come back, you can open this page from your favorites
no we cannot get into favourits is okay if we leav e computer on this page sorry we are novice pensioners on the computer
ok, you can leave the computer on this page, i will inform you when i receive info from microsoft
you are welcome
we received the info from Microsoft
when you come back please let me know, so we can continue
back at my computer
your new password XXXXX
you can access your hotmail now
I will try it now
yes you have unblocked thankyou so much brilliant
happy to hear that. you are welcome.
I will be happy if you rate my service using one of the smiley icons.I will be happy to help you if you may have problems in the future.Have a nice day,Best regards.