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Josh
Josh, Computer Enthusiast
Category: Computer
Satisfied Customers: 18963
Experience:  Expert for over 10 years
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Cant get E mail u[p.

Customer Question

Cant get E mail u[p.
Submitted: 3 years ago.
Category: Computer
Expert:  Josh replied 3 years ago.
Hi! My name is Josh and I will be assisting you. Let's get started!

What is the error message that you receive?
Customer: replied 3 years ago.

cant receive emails

Expert:  Josh replied 3 years ago.
Are you able to sign into the account or is it giving you an invalid password message?
Customer: replied 3 years ago.

invalid passport message

Expert:  Josh replied 3 years ago.
Morris,

What is the part after the @ symbol in your email address? Hotmail, Yahoo, Gmail, etc.
Customer: replied 3 years ago.

btinternet.com

Expert:  Josh replied 3 years ago.
Hi Morris,

Let's reset your password and try the new password to sign in.

Please click here: https://www.bt.com/managepassword/merged_consumer_journey/forgottenpasswordnavPC.do?decorator=merged_consumer_journey&s_cid=con_FURL_forgotpassword

Enter your username and follow the prompts to reset your password. Now use the new password to sign in.