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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37451
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Hi There how do I get ask search off my computer, it is not

Resolved Question:

Hi There
how do I get ask search off my computer, it is not showing up in control panel under remove programmes, have ran malware bytes scan, still there , any ideas
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.

XXXXX XXXXXnell :

hello sir/madam

XXXXX XXXXXnell :

I would like to help you, please let me know when you are ready

Customer:

Hi, ready now, was running the virus scan again with no luck

XXXXX XXXXXnell :

hi, let's go step by step

XXXXX XXXXXnell :

is ask search in your internet explorer? (your browser)

Customer:

yes

XXXXX XXXXXnell :

can you click your start button. go to control panel

XXXXX XXXXXnell :

when you are in control panel, at top-right, you will see a small textbox (used for searching)

XXXXX XXXXXnell :

can you type "internet options" there

XXXXX XXXXXnell :

it will display the internet options icon

XXXXX XXXXXnell :

please open internet options

XXXXX XXXXXnell :

go to ADVANCED tab.

XXXXX XXXXXnell :

there, you will see a RESET button

XXXXX XXXXXnell :

this button will restore your ie to factory condition (default values)

XXXXX XXXXXnell :

any plugins or add ons (like ask) will be removed

XXXXX XXXXXnell :

after doing this please close ie. and open it again

XXXXX XXXXXnell :

is ask still there? or is it gone?

XXXXX XXXXXnell :

hi again

Customer:

tried that no luck, I have lost my yahoo toolbar, but still have ask

XXXXX XXXXXnell :

is it a toolbar? (is it linked to your ie)

XXXXX XXXXXnell :

or, is it only visible when you visit websites?

Customer:

no when I used to start my computer, I clicked on ie, my yahoo home page came up with toolbar, since trying

Customer:

that the last thing my yahoo home page is missing the toolbar and the ask search still comes up first

XXXXX XXXXXnell :

were you able to press the "reset" button? (was it successful, or did it give error?)

Customer:

yes I was able to press the reset button but when I went back to ie ask search page was still there

XXXXX XXXXXnell :

ask comes automatically whenever you open your internet explorer?

XXXXX XXXXXnell :

(is it coming instantly?)

Customer:

yesm if you can do remote assistance that will be better I am hopeless

XXXXX XXXXXnell :

ok, can you please click on the link below and run it. It will give you an ID and a password. Please tell


me the ID and the password XXXXX I can connect to your desktop and fix the problem remotely.
http://tinyurl.com/9439e

Customer:

ID 943 037 724

Customer:

PASS 9306

XXXXX XXXXXnell :

there is a problem with the connection, can you check the ID again

Customer:

OK

Customer:

ID NNN-NN-NNNN/p>

Customer:

PASS 6352

Customer:

OK

XXXXX XXXXXnell :

sorry, it seems there is a connection problem.

Customer:

do you want me to try again later

XXXXX XXXXXnell :

yes

XXXXX XXXXXnell :

we can try to reset ie again, do you see the blue "e" icon on your desktop?

XXXXX XXXXXnell :

(internet explorer icon)

Customer:

yes

XXXXX XXXXXnell :

can you double click on it

XXXXX XXXXXnell :

it will open ie

XXXXX XXXXXnell :

is ask there?

Customer:

yes

XXXXX XXXXXnell :

can you go to tools. (tools menu at top)

XXXXX XXXXXnell :

do you see "Manage Add Ons" ?

Customer:

yes

XXXXX XXXXXnell :

can you go there

XXXXX XXXXXnell :

do you see "Ask" there?

XXXXX XXXXXnell :

please check "Search Providers" too from the left pane

Customer:

yes it was there, I deleted them, but ask is still there do I have to restart comp again

XXXXX XXXXXnell :

you can close ie and open it again

XXXXX XXXXXnell :

is ask there?

Customer:

yes still there

XXXXX XXXXXnell :

I am out of ideas, let me opt out and open this question to other experts for trying to fix with remote assistance. if no expert opts in, we can continue again

Customer:

ok, will wait til I hear from you

XXXXX XXXXXnell :

I will be here

Expert:  Viet - Computer Tech replied 3 years ago.

Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Can you please click on the website below, then click on Join session, then allow the ScreenConnect remote program to run, then I will try to fix this issue directly for you:

http://166.78.231.170:8040/?Session=6edf3fef-9405-4b99-b1c8-cf28c60130f5

Thank you

Customer: replied 3 years ago.

will I connect now

Expert:  Viet - Computer Tech replied 3 years ago.
Yes, we're connected; I'm working on issue, thanks.
Expert:  Viet - Computer Tech replied 3 years ago.
I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37451
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Viet - Computer Tech and other Computer Specialists are ready to help you