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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 38539
Experience:  Over 15 years of consulting to the IT industry
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My 2012 Nexus 7 will not connect to my BT home hub despite

Resolved Question:

My 2012 Nexus 7 will not connect to my BT home hub despite signal strength being excellent
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

When it fails to connect, what is the error you get?

Thank you
Customer: replied 3 years ago.

In wifi list under home hub it says avoided due to poor connection, this problem has occurred yesterday up till then no problems

Expert:  Richard replied 3 years ago.
Thank you

Can you remove the power from the BT Hub and power off the phone Dave.

Wait 5 minutes

Power on the Hub

Wait 5 minutes then power on the phone and try to connect it then.

Let me know the results please

Thank you
Customer: replied 3 years ago.

Thanks Richard, my Nexus 7 automatically connected like it normally does

Expert:  Richard replied 3 years ago.
Perfect, it was a corrupted firmware on the BT Hub, a restart resolves this. You will be ok now Dave.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
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