Hello , my name isXXXXX have 13 years of hands-on repair with pc and mobile repairs. I will be happy to help you.
Can you please tell me what is in the content of the email that is being downloaded is it usually plain text or attachments too?
Mostly it is plain text but occasionally they contain attachments. When I access the site it shows that downloads are in progress but these don't show up on the site and I cant find any sign of them anywhere on my device
No problems,Just to further help me to assist you can you please answer the following:1) How experienced are you with using the Samsung device? (It's so I can understand that I will go with the steps in a more customised way with yourself)2) Have you tried connecting it to wi-fi? If yes, does it still state downloading ?3) Thirdly, Have you tried to remove the email account and reinstall it?Best RegardsEng. Hamid
1) I have only recently purchased this device
2)&3) The answer to both of these yes all to no avail
Right ok, Thank you for helping me with the answers.May I know which email providers you are with e.g Gmail, Hotmail etc?
My provider is Tesco.net
thank you I'm shutting down now