How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michelle Your Own Question

Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4684
Experience:  B.Sc. Computer Science with Honors
26798893
Type Your Computer Question Here...
Michelle is online now

My computer has stopped functioning and will not boot. the

Customer Question

My computer has stopped functioning and will not boot. the message "NTLDR is compressed" shows at boot up and requires central alt del to restart this then goes back to the same message.
Any help would oblige. ( not this computer my second is in trouble)
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.

Michelle :

Hello. My name is XXXXX XXXXX I will be assisting you today.

JACUSTOMER-0157whis- :

How do I proceed?

Michelle :

Turn the computer on as it turn on and you see display on the screen immediately press the F8 for few times it will open windows advance menu use the arrow key to select last known good configurations and hit enter.

JACUSTOMER-0157whis- :

Will not get that far just returns the same message

Michelle :

do you have the windows xp disk?

Michelle :

try to enter to the recovery console

JACUSTOMER-0157whis- :

The disc that came with the computer has a recovery procedure but this does not seem to repair the problem Have tried their recommendation as per the hand book but will not get beyond the message about the NTLRD is compressed

JACUSTOMER-0157whis- :

Sorry I meant NTLDR

Michelle :

thats fine

Michelle :

Create A Custom Recovery Console Boot CD


The third way to access the recovery console is to create your own bootable CD. A very convenient downloadable package with al the files you need and instructions has been created by a chap called XXXXX XXXXX.


You can download the zip file and read the instructions in the article: Download Windows Recovery Console

Michelle :

Or

Michelle :

Create A Bootable Recovery Console USB Stick/Flash/Thumb Drive


The fourth way to access the recovery console is to create a bootable USB stick. This was highly requested so I created a dedicated article which you can read here: How To Create A Bootable USB Thumb Drive From ISO Image File

Michelle :

Symptoms



  • Error appears after performing a System Restore using the Destructive Option

  • You receive the following the following error message when starting or rebooting your computer:


NTLDR is compressed. Press CTRL+ALT+DEL to restart.

Explanation


The above error is appearing due to a problem with the attributes of the ‘ntldr’ Windows boot loader file. By decompressing this file we can solve the problem.


Solutions


Decompress by using ‘attrib’ command on NTLDR


The NTLDR file must be altered in order to clear this error and correctly boot.



    1. Boot into the Recovery Console (Need help with this? See this article:Three Ways To Get Into Recovery Console)

    2. When the console asks you to choose a Windows install to work with, enter 1and press Enter

    3. When prompted, enter your Administrator password

    4. At the command prompt, enter the following commands, pressing Enter after each:


cd \attrib -c c:\ntldrexit

 




  1. Restart your computer and the error should be gone – you can restart by typing Exit and pressing Enter.

JACUSTOMER-0157whis- :

I will try your recommendation.

JACUSTOMER-0157whis- :

how do I come back if this won't work?

Michelle :

yes please do try and let me know if you are stuck on any steps.

Michelle :

its has clear steps however if it doesnt work then you have 2 options

JACUSTOMER-0157whis- :

If I sign off now can I return to you?

Michelle :

backup your data and then run a factory restore to bring back windows as it was original out of the box.

Michelle :

to get back to me open justanswer email and click on view my answer button the chat will relaunch

JACUSTOMER-0157whis- :

Will take some time for me to absorb and try the various methods stated. Ok many thanks

Michelle :

no problem take your time.

JACUSTOMER-0157whis- :

Ok will sign off now thanks so far will let you know the outcome

Michelle :

sure.

JACUSTOMER-0157whis- :

Hi Michelle, Sorry to have been so long but I have now recovered from the problem by setting up a new drive and loading a copy of XP. this enabled me to read the defective drive and I was able to use my system mechanic programme to unblock the defects. I did attempt to follow your recomendation but the web site just filled my screen with a load of adverts no matter how ,any time I tried to download anything from it.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    143
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Last | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    143
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/MI/mikew4950/2011-12-26_1606_mikephoto2s.64x64.jpg MikeW's Avatar

    MikeW

    Computer Engineer

    Satisfied Customers:

    49
    32+ years Computer and Networking Experience
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.