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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36526
Experience:  Over 15 years of consulting to the IT industry
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I have a nokia 610 ive lost my e-mail and get an error code

Resolved Question:

I have a nokia 610 ive lost my e-mail and get an error code 80072F06 can you help please
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

To clarify, the issue is you cannot get a connection to your email account.

Is this correct? Please let me know

Customer: replied 3 years ago.

yes on my windows phone error code 80072F06 nokia 610

Customer: replied 3 years ago.

yes


 

Expert:  Richard replied 3 years ago.
Thank you

Can you tell me just the part of your email address AFTER the @ symbol?

Customer: replied 3 years ago.

Hotmail.co.uk

Expert:  Richard replied 3 years ago.
Thanks Barry

If you click on my link below via your computer

Click me

Are you able to sign in to your account?

Customer: replied 3 years ago.

No


 

Expert:  Richard replied 3 years ago.
ok, what stops you from signing in Barry?
Customer: replied 3 years ago.

on my phone still comes up with error 80072F06

Expert:  Richard replied 3 years ago.
Barry

The instructions where on your computer, click my link and try to sign into your account.

This is what I requested you to do, and you responded with No.

Did you do the instructions?

Customer: replied 3 years ago.

can sign in on my pc but not my phone

Expert:  Richard replied 3 years ago.
Thank you for confirming, we now know your account is not the issue.

Can you remove the battery from the Nokia, and then hold the power button down for 30 seconds, and release.

Then put the battery back in, turn on the phone and tell me if you can now access your emails please.

Let me know the results please
Customer: replied 3 years ago.

still not able to access to e-mails have followed your instructions

Expert:  Richard replied 3 years ago.
ok, can you remove the email account from the phone Barry

Then add it again to the phone like you did when you first received the phone.

Let me know the results please

Customer: replied 3 years ago.

how can I delete account from phone


 

Expert:  Richard replied 3 years ago.
Do you only have one email account on the phone, or is this a secondary email account you added?
Customer: replied 3 years ago.

only one account

Expert:  Richard replied 3 years ago.
Thanks

We will need to hard reset the phone Barry. It is the only way to remove a primary account.

This will remove all data and return the phone to new, but we cannot avoid this sorry.

To do the reset, do the following.

Remove the battery and put it back in so the phone is completly off.

Then hold Volume Down + Power + Camera until the phone vibrates and the Nokia logo appears, then release the power button but continue to hold the volume down and camera button until the phone has started again.

Once done, the phone is returned to new, and you will need to set it up again, like when you first received it, but the email will then work.

Let me know the results please

Thank you
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