Hi there, I am Michelle, and i am a licensed computer professional, i see you are asking about broken laptop screen, i think i can help you. I have an overall 9 years of experience in this area and have helped hundreds of customers in fixing there problems.
I believe you are aware that a hardware part identified could be bad and the problem could only be fixed after identifying the bad part and its replaced.
post me a photo of the screen
I was not, unfortunately.
I have already posted one - http://imgur.com/XFNYlzL
we will be doing the troubleshooting to check if the screen is bad or not
post me a picture of you laptop screen
As in a picture, not screenshot?
the screen looks physically damaged or scratched from the top or the display appears bad
There are no visible scratches apparently.
so the display is the problem
is it distorted or something
No, it isn't.
Just the problem I posted earlier
Although, from time to time, there are a couple of black lines flickering on and off on the top and bottom of the screen.
flickering can have few causes
bad driver software
loose contact on the micro cable connecting the lcd to the motherboard of the computer
when the flickering appears did you try moving the screen a bit up and down and have you noticed if the flickering gets corrected
Yes, I believe so.
Indeed it does.
if it does that means the problem is not the video driver its the display micro cable which needs to be replaced.
if you can tell me the make and model i can tell you where you can order one or if you are not comfortable in open laptop or have not opened a laptop before then my suggestion to you would be to get it replaced from a laptop repair technician.
I will have to get it replaced then.
It is an Alienware M17XR3 from Dell.
absolutely if the screen flickering gets fixed in a particular positing if you move it then its 100% the video cable which is either loose from the connector ends or the cable is cracked.
i will show you how it looks
i have posted the cable do you see how it looks
Alright, I see.
Would you know roughly how much such a repair would cost?
have you opened a laptop every before
is the laptop under warranty. how old is it.
It has not been under warranty for around a year now, I have had it for at least 2-3 years.
Actually, my mistake.
I have just checked and it apparently still is under warranty.
if you call Dell they will charge $269 just to identify the cause and will charge about $120 for the cable and shipping will be extra, i have worked previously for Dell so i know the inside.
give me the service tag i can check your warranty and let you know if it has a good warranty or not
My service tag is BXMR2Q1.
give me a minute
you there sir
I was hoping for that :)
Next Business Day Support
you have got next business days support that means you will get a technician onsite at your place
i will give you a number to call all you have to tell them when you move the screen it flickers and the video get distorted.
Alright, thank you so much.
they will send a onsite tech to your place and will replace the cable for free.
give me a minute to give you the phone number to call
you are in the UK's correct?
Yes, I am.
here is the contact
Next day In-Home Services with Premium Phone Support
8 a.m.–8 p.m. Monday to Saturday
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If you have more questions please feel free to ask i will be happy to answer them.
No, that would be all, thank you very much though :)
Have a nice day
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