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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 38600
Experience:  Over 15 years of consulting to the IT industry
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I cannot access my hotmail which [email protected] but

Resolved Question:

I cannot access my hotmail which [email protected] but can access my gmail which i[email protected] so I want my hotmail transferred to my gmail as I have important MOD security information to answer.
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Until you can access your hotmail account, you will not be able to transfer the data as this would bypass the security.

Have you attempted to reset your password XXXXX if so, what stopped you from doing this?

Thank you
Customer: replied 3 years ago.

Each time I tried to renew it kept coming up password XXXXX or would not accept the code that was sent. Bearing in mind at 75yrs old I am still learning how to use a computer 2yrs ago I could not switch on

Expert:  Richard replied 3 years ago.
No problem.

Can you use this form please to reset the password. It is going to ask you a series of questions, so be as detailed in your response to them as possible.

https://account.live.com/acsr?rollrs=04

Once done, Let me know the results please

Thank you
Customer: replied 3 years ago.

Filled in form as requested, still no reply to date.


 

Expert:  Richard replied 3 years ago.
When you completed the form, what did it say Anthony?

Customer: replied 3 years ago.

nothing at all.

Expert:  Richard replied 3 years ago.
It will of given a message Anthony when you completed the form.

I don't think you completed it correctly.

Can you go back and do it again, when you have finished the form, it is going to give you a status message.

Let me know the results please

Richard and other Computer Specialists are ready to help you
Customer: replied 3 years ago.

site not available due to maintenance try again later

Expert:  Richard replied 3 years ago.
Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Can you please click on my link below.

http://tinyurl.com/9439e

This will download a program to your computer.

Run this program by double clicking it.

You will then see a Code and Password.

Please send that to me in your next message.

Do not close the program, please leave it open.

Make sure to seperate the code numbers with a space eg: 1 2 3 4 5 6 7 8 9

Thank you
Customer: replied 3 years ago.

I D 969 775 351


PW 9320

Expert:  Richard replied 3 years ago.
connected